"Unlocking" refers specifically to disabling the software that prevents a device designed for one carrier from being activated on another. Please note that due to differing network technologies, an unlocked ɧ»¢ÊÓƵ device may have limited functionality or may not work at all on another carrier's network.
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Device Unlocking Policies
To mitigate theft and prevent fraudulent activity, newly purchased devices are "locked" to operate exclusively on the ɧ»¢ÊÓƵ network. Our unlocking policies vary depending on whether the device is on a postpaid or prepaid plan, with additional accommodations for deployed military personnel.
Postpay Device Unlocking Policy
Devices purchased directly from ɧ»¢ÊÓƵ are locked to our network. Devices will be unlocked automatically when purchased at full retail price or if the device financing agreement balance is paid in full. Note: Devices previously reported as lost or stolen will not be unlocked until they are cleared from the lost or stolen report. Once a device is unlocked, ɧ»¢ÊÓƵ will never re-lock it.
A secure payment method is required to unlock a device immediately when paying the full device balance. If a ɧ»¢ÊÓƵ Gift Card is used to purchase a smartphone or pay off a remaining balance, the unlocking process will be delayed by 35 days. This window allows for the verification of the gift card's funds to ensure they were not obtained through fraudulent or illegal means.
ɧ»¢ÊÓƵ Business Device Unlocking Policy
Devices purchased from ɧ»¢ÊÓƵ are locked to our network. Devices will be unlocked automatically when purchased at full retail price or if the device financing agreement balance is paid in full. In addition, business customers' devices will be unlocked when the line term for a device ends, or the termination fee is paid, subject to the terms of your agreement with ɧ»¢ÊÓƵ. Note: Devices previously reported as lost or stolen will not be unlocked until they are cleared from the lost or stolen report. Once a device is unlocked, ɧ»¢ÊÓƵ will never re-lock it.
Unlocking Policy for Deployed Military Personnel
If you are a ɧ»¢ÊÓƵ Wireless customer in the military and receive relocation orders outside of the ɧ»¢ÊÓƵ Coverage Area, upon verification, you do have the option to suspend your line for Military deployment. Upon suspension, your device will only be unlocked after the account has been verified in good standing after 60 days of being active.
Updated: February 18, 2026