2026-06-21 02:32:06.139 <\/head>

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Check for Physical Damage<\/div><\/h1>

Here\x27s how to help determine if your device has damage.<\/div><\/div>

Prepaid service customers<\/div><\/b>: Visit a ɧ»¢ÊÓƵ store<\/a> to order warranty replacements. Orders for prepaid warranty issues can\x27t be processed via Customer Service.<\/div><\/li>
Standard service customers<\/div><\/b>: If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a damaged device fee<\/a>.<\/div><\/li><\/div><\/ul><\/div><\/div>
If damage is found:
Several replacement options<\/a> may be available.<\/div><\/li>
Device damage examples include, but are not limited to:
Broken Charging Ports<\/a><\/div><\/li>
Cracked, Broken or Bleeding Display<\/a><\/div><\/li>
Hardware Modifications<\/a><\/div><\/li>
Liquid or Corrosion Evidence<\/a><\/div><\/li>
Missing Keypads or Lenses<\/div><\/li>
Physical Damage to the Device Housing<\/div><\/li>
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