Software Upgrade Assistant (LG) \u002D Repair Assistant <\/div><\/h1>

Here\x27s how to repair LG device software using a computer if an Over\u002Dthe\u002DAir update fails. <\/div><\/div>

This helps you repair the software on your LG device using your computer.<\/div><\/div>

Ensure the wireless device is powered on, unlocked (if device lock\u002Denabled), then connect it to a compatible computer using the supplied USB cable.<\/div><\/li>
In some instances, the device must be in boot mode to complete the repair process. The SUA provides instructions to enable boot mode when required.<\/div><\/li>
The most recent software version becomes available on the SUA\/SRA tool within a week of a new software update. During this time, the SUA\/SRA is unavailable for usage.<\/div><\/li><\/div><\/ul><\/div><\/div>
The repair process may take up to 30\u002D90 minutes. It\x27s recommended to back up device data prior to repair as a precaution. Do not disconnect the device from the computer during the repair process.<\/div><\/div> <\/div><\/section>
Ensure the Software Upgrade Assistant (SUA) software is installed. Refer to Initial Setup \u002D Software Upgrade Assistant<\/a> for assistance.<\/div><\/span>
If the software doesn\x27t download from your device after plugging into your computer, download from LG\x27s website<\/a> (enter your device model name into the box and choose your specific ɧ»¢ÊÓƵ device model and click
Search<\/div><\/span>).<\/div><\/div> <\/div><\/div>
After entering your device model, click on the
Instructions<\/div><\/span> link.<\/div><\/span><\/div><\/li>
If presented, click on the \x27Software Instructions\x27 or \x27How to Update\x27 link (located on the left\u002Dside of the page).<\/div><\/span><\/div><\/li>
Click the
Software Update Tool<\/div><\/span> link.<\/div><\/span><\/div><\/li>
Choose your Operating system and connect your device to the computer.<\/div><\/span><\/div><\/li>
Select \x27Run\x27 to load the software directly to the device or tap \x27Save\x27 to download the software update to your computer for a later installation.<\/div><\/span><\/div><\/li><\/div><\/ol><\/div><\/li>
From the desktop, click the
VZW Software Upgrade Assistant icon <\/div><\/span> located in the task bar (next to the date and time).<\/div><\/span>
If not available on a Windows computer, navigate:
Start<\/div><\/span>
All Programs<\/div><\/span>
ɧ»¢ÊÓƵ<\/div><\/span>
ɧ»¢ÊÓƵ Wireless Software Upgrade Assistant<\/div><\/span><\/div><\/span>.<\/div><\/div> <\/div><\/div><\/div><\/li>
Ensure the LG device is powered on, connect it to the computer using the USB cable, choose
File Transfer<\/div><\/span> as the USB mode, then click
NEXT<\/div><\/span>.
<\/div><\/div><\/span><\/div><\/li>
If the software is up to date, the
Repair Assistant<\/div><\/span> automatically launches a check for repair software. Click
Start Repair<\/div><\/span> to begin.<\/div><\/span>
If a repair is necessary, it can take from 30\u002D60 minutes to complete. Do not disconnect phone during this process.<\/div><\/div>
Some images may vary depending upon device and operating system.<\/div><\/div>
<\/div><\/div><\/div><\/div><\/li>
After the repair, you need to sign in to your Google account to unlock your device. Click the \x22I know my Google account info\x22 option, click
NEXT<\/div><\/span> and skip to step 7.
<\/div><\/div><\/span><\/div><\/li>
If you do not know your Google account sign in info, follow the instructions and remove the account then check the appropriate option and click
NEXT<\/div><\/span>.
<\/div><\/div><\/span><\/div><\/li>
At this point, the data is backed up, the Repair software downloads and the repair begins.<\/div><\/span>
The amount of time required to back up your content depends on the amount of content to be backed up.<\/div><\/div>
Downloading the Repair software can take from 30\u002D60 minutes and the repair can take from 30\u002D60 minutes. Leave phone plugged into computer during this time.<\/div><\/div> <\/div><\/div><\/div><\/li>
Once the repair process is complete, follow the on\u002Dscreen instructions then click
NEXT<\/div><\/span>.
<\/div><\/div><\/span><\/div><\/li>
At this point, the data restore takes place. It can take from 30\u002D120 minutes. After the restore has completed, click
EXIT<\/div><\/span>.
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