Android <\/div><\/span> Test Device in Safe Mode<\/div><\/h1>

Safe Mode helps to determine if an app on your Androidâ„¢<\/span> device is causing your device to freeze \/ reset \/ run slowly.<\/div><\/div>

Safe Mode:

should always be performed before a hard (factory) reset.<\/div><\/li>
allows you to troubleshoot third\u002Dparty apps that may be causing device issues.<\/div><\/li>
temporarily disables all apps installed from the Google Playâ„¢<\/span> Store.<\/div><\/li><\/div><\/ul><\/div><\/div> <\/div><\/section>
If you don\x27t see \x27Safe Mode\x27 displaying on your Home screen, ensure it\x27s enabled by doing the following:<\/div><\/span>
If the instructions below don\x27t apply, visit vzw.com and search for \x22(Device Name) \u002D Safe Mode\x22.<\/div><\/div> <\/div><\/div>
Press and hold the
Power button<\/div><\/span> until \x27Power Off\x27 appears.<\/div><\/span><\/div><\/li>
Touch and hold
Power off<\/div><\/span> until the \x27Reboot to safe mode\x27 prompt appears.<\/div><\/span><\/div><\/li>
Tap
OK<\/div><\/span>.<\/div><\/span><\/div><\/li><\/div><\/ol><\/div><\/li>
Once Safe Mode has been enabled, perform the following to test functionality:<\/div><\/span>
Make and receive calls<\/div><\/li>
Send and receive text messages<\/div><\/li>
Browse the internet<\/div><\/li>
Use available apps<\/div><\/li><\/div><\/ul><\/div><\/li>
If the issue persists, restart the device to exit Safe Mode, skip the steps below then proceed with further device troubleshooting.<\/div><\/span>
If Safe Mode does not disable after restart, try the following:<\/div><\/div>
Remove the case then restart the device again.
This is to ensure the case is not holding down any buttons.<\/div><\/div><\/div><\/li>
Check the device for physical damage to ensure none of the buttons are stuck, missing, etc.<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li>
If the issue doesn\x27t occur while in Safe Mode, uninstall<\/a> any recently installed or updated apps<\/a> one by one.<\/div><\/span>
For example, if you\x27re having issues with your camera, start with apps that use the camera (e.g., QR reader, video chat apps, etc.).<\/div><\/div> <\/div><\/div><\/div><\/li>
After each removal, restart the device then re\u002Dtest to see if removing that app resolved the issue.<\/div><\/span><\/div><\/li>
Once the problem app has been identified, all other apps may be reinstalled.<\/div><\/span><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/article> <\/body>\n<\/html>'; var parsedkb = $($.parseHTML(htmlString)); $('#kbArticleNew').html(parsedkb);