Damaged Ports<\/div><\/h2>

View the following ports using a bright light and magnifier if possible:<\/div><\/span>

Headset

The image below is an example and may vary by device.<\/div><\/div>

<\/div><\/div><\/li>

USB \/ Charging

Examples of charging port damage include but are not limited to: <\/div><\/div>

Port loose or wiggles<\/div><\/li>

Bent<\/div><\/li>

Corrosion

The images below are examples and may vary by device.<\/div><\/div>

<\/div>

<\/div><\/div><\/li>

Memory card<\/div><\/li><\/div><\/ul><\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>

Display or Physical Button Issues<\/div><\/h2>

Examples of screen damage and button issues include but are not limited to:<\/div><\/span>

Bleeding display

The image below is an example and may vary by device.<\/div><\/div>

<\/div><\/div><\/li>

Cracks

The image below is an example and may vary by device.<\/div><\/div>

<\/div><\/div><\/li>

Excessive scratches

The images below are examples and may vary by device.<\/div><\/div>

<\/div><\/div><\/li>

Separation

Examples of separation include but are not limited to lens or housing separating from device frame.<\/div><\/div>

The image below is an example and may vary by device.<\/div><\/div>

<\/div><\/div><\/li>

Missing physical buttons (e.g., volume, power, home, etc.)

The image below is an example and may vary by device.<\/div><\/div>

<\/div><\/div><\/li>

Warping

Device or screen won\x27t lay flat.<\/div><\/div>

The image below is an example and may vary by device.<\/div><\/div>

<\/div><\/div><\/li>

Lines

Solid line(s) present across the screen.<\/div><\/div>

The image below is an example and may vary by device.<\/div><\/div>

<\/div><\/div><\/li>

Pixel Deformities

Caused by physical impact to screen or device.<\/div><\/div>

The images below are examples and may vary by device.<\/div><\/div>

<\/div>

<\/div><\/div><\/li>

Punctures

The image below is an example and may vary by device.<\/div><\/div>

<\/div><\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>

Missing or Cracked Camera Lenses<\/div><\/h2>

Missing camera lens

The image below is an example and may vary by device.<\/div><\/div>

<\/div><\/div><\/li>

Cracked camera lens

The image below is an example and may vary by device.<\/div><\/div>

<\/div><\/div><\/li><\/div><\/ul> <\/div><\/section><\/div> <\/div> <\/div>

Hardware Modifications<\/div><\/h2>

A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.<\/div><\/li>
Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer\x27s original warranty and is considered physical damage.<\/div><\/li>
Hardware modifications include, but are not limited to:
bezels or cases that involve opening the case and removing the original housing.<\/div><\/li>
non\u002Dremovable back case detached.<\/div><\/li>
device screens replaced.<\/div><\/li>
aftermarket decorations affixed permanently to the device.<\/div><\/li><\/div><\/ul><\/div><\/li><\/div><\/ul> <\/div><\/section><\/div> <\/div> <\/div>
Replacement Options<\/div><\/h2>
If damage is found, several replacement options<\/a> may be available.<\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div> <\/article> <\/body>\n<\/html>'; var parsedkb = $($.parseHTML(htmlString)); $('#kbArticleNew').html(parsedkb);