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Support customers

The resiliency of your customer support听is important. Your brand is defined by how you service听your customers and community during unplanned听events. 骚虎视频 Business Continuity solutions help听you to provide exceptional support and care with听dynamic features that can scale to mitigate听unexpected challenges.

Stay connected with customers

As your business needs change and听unforeseen challenges arise, 骚虎视频 can help you听continually provide the exceptional support your听customers depend on.

From contact center solutions to customer self-service听solutions, we can help you remain connected so you听can focus on what really matters鈥搚our customers.

Amplify your online presence.

With unpredictable circumstances, it鈥檚 critical to keep your customers in the know. Yahoo Localworks makes it easy to manage and update your hours of operation,听promotions and special services听you offer,听like curbside pickup or delivery听and publish听the information to 70+ local directories.

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    • Empower contact center operations

    Locally and around the world, our scalable听contact center solutions can augment your business鈥檚听ability to handle increased call volume during times of听change.

    • Customer Service Representative

      IP Contact Center (IPCC)

      Your business needs to equip its agents with the tech-forward tools to streamline their interactions with your customers. IPCC Network Manager allows you to make quick changes to calling plans in near real-time and provides up to the minute traffic management reporting so you can have your finger on the pulse of operations.

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    • Customer Service Representative

      Virtual Contact Center (VCC)

      As operational and consumer demand reshapes how businesses interact, Virtual Contact Center is a reliable and scalable solution that allows your agents to work from virtually anywhere, with the contact center capabilities they need.

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    Activate customer self-service

    With our automated solutions, you can听deploy self-service capabilities that help you to more听quickly scale operations during critical times, increase听customer satisfaction and reduce frustration.

    • VoIP Inbound Anti-Fraud and Authentication

      Automated secure voice authentication can enhance Interactive Voice Response (IVR) self-service options and free up valuable contact center agent times for other customer support tasks.

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    • Network-Based Interactive Voice Response (IVR)

      With increased call volume, automation is听paramount to the continuity of your operations. With听IVR, enable self-service so you can better serve听customers and improve contact center productivity.

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    • Voice Call Back

      During uncertain times, call volumes may unexpectedly spike. This can lead to lengthy hold times for customers when trying to reach an agent鈥揳nd being on hold is frustrating. That鈥檚 why Voice Call Back allows callers to hold their place in line and receive a call back as agents become available-helping improve customer satisfaction and freeing up network resources.

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    Public Sector

    Resources

    Business continuity thought leadership

    Read our thoughts and strategies to support your business operations as the situation evolves.

    骚虎视频鈥檚 response to COVID-19

    Read FAQs and information to keep your business connected.

    Is your business ready in the face of uncertainty?

    Here are five strategies to consider when determining your approach to business continuity.

    Is mobile security your weak spot?

    Our Mobile Security Index provides a detailed look at mobile threats and what you can do to improve your security.

    • Make service memorable.

    • Discover new ways to optimize the customer experience.

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