How do I transfer my ɧ»¢ÊÓƵ Home Internet Service to a new address?
Move with us in a few simple steps. Tell us where you are moving to, take your existing equipment when you move, and start internet service at the new address. to begin your move.
How can I start a move order request?
Start your move order by initiating a service address change after logging into your existing My ɧ»¢ÊÓƵ account. You can also give us a call at 1-800-922-0204 to process your request.
Where can I move my ɧ»¢ÊÓƵ Home Internet Service to?
You can move your Home Internet service with us anywhere ɧ»¢ÊÓƵ has Home Internet coverage and availability. A compatible device is required to complete your move. To check service availability .
When can I move my ɧ»¢ÊÓƵ Home Internet Service?
You can schedule your move up to 30 days in advance, the same day you move, or if you’ve already moved to a new address.
Am I charged for moving? Do I need to pay an installation fee?
No. During your move, we will pause your internet and billing at 11:59 PST on the day you move out of your old address and resume your internet and billing as early as 12:01 AM PST on the day you are set to move in.
How do I check the progress of my move order request?
You can check the progress of your move request by reviewing your Account Activity under Account Links in your My ɧ»¢ÊÓƵ account.
How do I set up or activate ɧ»¢ÊÓƵ Home Internet in my new home?
If your new address is eligible for ɧ»¢ÊÓƵ LTE Home, we automatically reactivate your internet on your set move in date. If your new address is eligible for ɧ»¢ÊÓƵ 5G Home, your internet service will resume after you power on the equipment or contact us to reactivate the service for you. Click here for equipment setup instructions.
Can I change my move order?
Yes. You can modify your move order before your scheduled move out date. If your move out date has passed, you can give us a call at 1-800-922-0204 to start a new request.
How long do I have to set up internet service at my new address?
30 days from your scheduled move in date. Your ɧ»¢ÊÓƵ Home Internet line will automatically disconnected after 30 days if you have not set up new equipment at your new address.
Does my billing address automatically change when I move?
No. Your move request automatically changed your ɧ»¢ÊÓƵ Home service address. Your billing address needs to be updated separately. You can manage your billing and service address here.