Device Won\x27t Turn On \/ Off \u002D Motorola<\/div><\/h1>

Here are some steps to follow if your Motorola smartphone won\x27t turn off.<\/div><\/div>

Press and hold the

Power button<\/div><\/span> for approximately 10 seconds or until the device power cycles. If the device doesn\x27t power on or is unresponsive, attempt the following:<\/div><\/div> <\/div><\/section>

Plug the device into a manufacturer approved wall charger and wait 1\u002D2 minutes.<\/div><\/span>
The LED indicator should glow solid amber\/red.<\/div><\/div>
Third\u002Dparty chargers may not work to recover the device when it is in a no power state. When attempting to recover a device that won\x27t power on, only use the included wall charger to ensure best results.<\/div><\/div> <\/div><\/div><\/div><\/li>
If the LED indicator doesn\x27t light up after 1\u002D2 minutes, move the wall charger to a different outlet to ensure the issue isn\x27t with the outlet.<\/div><\/span><\/div><\/li>
If the device still doesn\x27t power on, ensure it\x27s still connected to the wall charger then press and hold the
Power button<\/div><\/span> (bottom button on the right\u002Dedge) and
Volume down button<\/div><\/span> (located above the Power button) for 1\u002D2 minutes.<\/div><\/span><\/div><\/li>
If the device still doesn\x27t power on, repeat steps 1\u002D3 using a different charger. <\/div><\/span><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/article> <\/body>\n<\/html>'; var parsedkb = $($.parseHTML(htmlString)); $('#kbArticleNew').html(parsedkb);