My ɧ»¢ÊÓƵ app <\/div><\/span> Suspend \/ Reconnect Device<\/div><\/h1>

If you need to temporarily pause service because your device has been lost or you\x27re traveling, use the My ɧ»¢ÊÓƵ app to suspend the line or reactivate it when you\x27re ready.<\/div><\/div>

Before you begin<\/div><\/h2>

Changes may take up to 15 minutes to appear on your account.<\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div>

Suspend Service<\/div><\/h2>

Open the

My ɧ»¢ÊÓƵ app<\/div><\/span>.<\/div><\/span><\/div><\/li>

Tap the

Mobile tab<\/div><\/span>.<\/div><\/span><\/div><\/li>

Tap

Manage devices<\/div><\/span>.<\/div><\/span><\/div><\/li>

Tap

Device Management<\/div><\/span> then tap

Suspend or reconnect service<\/div><\/span>.<\/div><\/span><\/div><\/li>

Tap

Select Device<\/div><\/span> below the number you want to suspend.<\/div><\/span><\/div><\/li>

From the \x27Why are you suspending?\x27 screen, select an option:<\/div><\/span>

Device is lost or stolen<\/div><\/span>

Tap

Continue<\/div><\/span>.<\/div><\/li>

Review the info then tap

Continue<\/div><\/span><\/div><\/li>

eview the info then tap

Confirm<\/div><\/span>.<\/div><\/li><\/div><\/ol> <\/div><\/li>

Military suspend<\/div><\/span>

Tap

Continue<\/div><\/span>.<\/div><\/li>

Select the deployment location then tap

Continue<\/div><\/span>.<\/div><\/li>

Complete the required military deployment info fields then tap

Continue<\/div><\/span>.<\/div><\/li>

Follow the onscreen steps to verify your military status through ID.me and complete the suspend request.<\/div><\/li><\/div><\/ol> <\/div><\/li><\/div><\/ul><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>

Reconnect Service<\/div><\/h2>

Open the
My ɧ»¢ÊÓƵ app<\/div><\/span>.<\/div><\/span><\/div><\/li>
Tap the
Mobile tab<\/div><\/span>.<\/div><\/span><\/div><\/li>
Tap
Manage devices<\/div><\/span>.<\/div><\/span><\/div><\/li>
Tap
Device Management<\/div><\/span> then tap
Suspend or reconnect service<\/div><\/span>.<\/div><\/span><\/div><\/li>
Tap
Select Device<\/div><\/span> below the suspended mobile number.<\/div><\/span><\/div><\/li>
From the \x27Great. How do you want to reconnect today?\x27 screen, select an option then follow the onscreen steps if making a change:<\/div><\/span>
Reconnect the same device<\/div><\/li>
Upgrade to a new device<\/div><\/li>
Reconnect another device<\/div><\/li>
Use a different SIM card<\/div><\/li><\/div><\/ul><\/div><\/li>
Tap
Reconnect Now<\/div><\/span> then tap
Confirm<\/div><\/span>.<\/div><\/span><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div> <\/article> <\/body>\n<\/html>'; var parsedkb = $($.parseHTML(htmlString)); $('#kbArticleNew').html(parsedkb);