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My ɧ»¢ÊÓÆµ - Support Overview
Manage your account online with My ɧ»¢ÊÓÆµ. Pay your bill, check your usage, swap SIM cards, view your order status and much more.
Article
Create Profile / Register for My ɧ»¢ÊÓÆµ - Website
Here's how to create a profile and register for My ɧ»¢ÊÓÆµ via a web browser.
Article
My ɧ»¢ÊÓÆµ Website - Manage Plan
Here's how to change your plan via the My ɧ»¢ÊÓÆµ website.
FAQs
Understand and change your mobile plan FAQs
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My ɧ»¢ÊÓÆµ.
Article
My ɧ»¢ÊÓÆµ Website - View Device Info
Here's how to view info (e.g., model, SIM ID, IMEI, etc.) for a device on your account via the My ɧ»¢ÊÓÆµ website.
FAQs
Add a line to your mobile account FAQs
Learn about adding a new line of service to your account through My ɧ»¢ÊÓÆµ: find out how to add a new or previously owned device and how to switch a device from another carrier.
FAQs
Change your mobile number FAQs
Get step by step instructions on how to change your mobile phone number, for free. Manage your account in My ɧ»¢ÊÓÆµ app or website, troubleshoot any issues.
Browse other topics
No results found.
Profile
Account roles & assigning a mobile Account Manager FAQs
Learn how Account Owners can add users to your account, give permission to make changes to your account, what Account Managers can do and more.
My ɧ»¢ÊÓÆµ App
Add an International travel plan with the My ɧ»¢ÊÓÆµ app
Watch how easy it is to add an International Travel Plan to your ɧ»¢ÊÓÆµ account with the My ɧ»¢ÊÓÆµ app.
Plans & Services
Block and unblock calls, texts, services on your mobile account FAQs
Learn about blocking and unblocking calls, websites and marketing service purchases through my ɧ»¢ÊÓÆµ.
Profile
Change billing address FAQs
Learn about changing your billing address online in My ɧ»¢ÊÓÆµ. Updating your billing address helps ensure you receive important account information.
Profile
Change the Password for a ɧ»¢ÊÓÆµ Website
Updating your My ɧ»¢ÊÓÆµ password helps secure your account and ensures continued, safe access to essential services like ɧ»¢ÊÓÆµ Family and ɧ»¢ÊÓÆµ Cloud.
Devices
Change your mobile number FAQs
Get step by step instructions on how to change your mobile phone number, for free. Manage your account in My ɧ»¢ÊÓÆµ app or website, troubleshoot any issues.
My ɧ»¢ÊÓÆµ App
Changing your plan has never been easier with My ɧ»¢ÊÓÆµ app
Watch how the My ɧ»¢ÊÓÆµ app makes changing your plan stress-free.
Profile
Content Filtering FAQs
Learn about our Content Filtering service that provides free age-appropriate filters that can be changed at any time.
Profile
Content Filters to Protect Kids
Mobile experience management tools, helping families use technology safely and responsibly.
Profile
Create Profile / Register for My ɧ»¢ÊÓÆµ via Website
Using the My ɧ»¢ÊÓÆµ website to register and create a profile unlocks easy access to manage your account, view bills, and take advantage of all ɧ»¢ÊÓÆµ's online features.
My ɧ»¢ÊÓÆµ App
Create Profile / Register for My ɧ»¢ÊÓÆµ via app
Using the My ɧ»¢ÊÓÆµ app to register and create a profile unlocks easy access to manage your account, view bills, and take advantage of all ɧ»¢ÊÓÆµ's online features.
Devices
Data Utilization FAQs
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My ɧ»¢ÊÓÆµ website and My ɧ»¢ÊÓÆµ app.
Devices
Didn't get my mobile device or accessory order FAQs
Find out what to do if your ɧ»¢ÊÓÆµ mobile device or accessory hasn't arrived.
Devices
Downloading your mobile text and data usage FAQs
Find out your ɧ»¢ÊÓÆµ usage for data, voice and messaging by line via your online ɧ»¢ÊÓÆµ bill.
Devices
Find Phones and Devices
Shop for phones and devices including the latest tablets and smartphones.
Devices
Finding your device ID
There are a few different ways to find your Device ID. Watch this video to see the best way to get that information.
My ɧ»¢ÊÓÆµ App
Get one ɧ»¢ÊÓÆµ ID in the My ɧ»¢ÊÓÆµ app
Learn how to set up your one ɧ»¢ÊÓÆµ ID that will allow you to access both your Home and Mobile account information in the My ɧ»¢ÊÓÆµ app.
My ɧ»¢ÊÓÆµ App
Get support quickly and easily with the My ɧ»¢ÊÓÆµ app
Chat with us fast, get answers even faster. Watch how quickly and easily the Service Chat Bot answers your questions on the My ɧ»¢ÊÓÆµ app.
Devices
How do device payments work?
The device payment program gives you the flexibility to always have the latest mobile device. Learn how it works, how to view your balance and pay off your device.
Devices
How to Trade in your device
The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.
Devices
How to activate your device
Watch this video to learn how to activate a new device, or switch between devices, on your existing My ɧ»¢ÊÓÆµ account.
Plans & Services
How to add Blocks to your account
Block calls, messages and services with just a few simple clicks. Block up to 5 numbers per eligible line on your account.
Devices
How to change your phone number
Watch this video to learn how to change your ɧ»¢ÊÓÆµ phone number or keep your current phone number if you are switching to ɧ»¢ÊÓÆµ.
Devices
How to trade in your mobile device FAQs
Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals and promos when you upgrade and recycle your old device.
Devices
How to upgrade your mobile device
With My ɧ»¢ÊÓÆµ, you can check your upgrade eligibility and get the latest and greatest devices on the market.
Overview
How to use My ɧ»¢ÊÓÆµ for prepaid
Step-by-step instructions for how to manage your prepaid account through the My ɧ»¢ÊÓÆµ website, like changing your plan and features and making a payment.
My ɧ»¢ÊÓÆµ App
How to use the My ɧ»¢ÊÓÆµ app for prepaid
Find steps for managing your prepaid account using the My ɧ»¢ÊÓÆµ app on your smartphone, including how to set up a Prepaid Family Account and manage devices.
Profile
Keeping your account safe from fraud FAQs
Learn how ɧ»¢ÊÓÆµ prevents fraud on your account. Set up secure passwords. File a claim to report unauthorized access. Get added protection with Digital Secure.
Profile
Manage communication preferences in My ɧ»¢ÊÓÆµ FAQs
Learn about setting up and managing alerts in your My ɧ»¢ÊÓÆµ account. Keep track of usage, billing, payments and account changes through text or email notifications.
Plans & Services
Managing mobile products & plan perks FAQs
Learn how to add and change features on your mobile devices with ɧ»¢ÊÓÆµ's Services & perks.
Profile
My ɧ»¢ÊÓÆµ - Account User Status
View this info for definitions of the different ɧ»¢ÊÓÆµ account roles, explaining each user's permissions and responsibilities.
Profile
My ɧ»¢ÊÓÆµ Website - Add / Remove Passkey
Manage your passkeys through the My ɧ»¢ÊÓÆµ website to ensure the quickest sign-in experience on your trusted devices. Add a passkey for secure access or remove them to clean up unused credentials.
Plans & Services
My ɧ»¢ÊÓÆµ Website - Block Calls & Messages
Use the My ɧ»¢ÊÓÆµ website to temporarily block calls and messages, stopping unwanted communication from specific numbers.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ Website - Cancel Apple Music Subscription
If you no longer want to use Apple Music®, you can easily cancel your subscription through the My ɧ»¢ÊÓÆµ website. This helps you manage your services and avoid unwanted charges.
Devices
My ɧ»¢ÊÓÆµ Website - Determine Safety Mode Status
Use the My ɧ»¢ÊÓÆµ website to verify whether Safety Mode is active on your line, giving you clarity on your data speeds and how they impact your online experience.
Profile
My ɧ»¢ÊÓÆµ Website - Manage Communication Preferences
Take charge of your email, text and push notifications via the My ɧ»¢ÊÓÆµ website. Easily adjust your preferences to receive updates and offers that matter most to you.
Overview
My ɧ»¢ÊÓÆµ Website - Manage Plan
Use the My ɧ»¢ÊÓÆµ website to change your service plan.
Plans & Services
My ɧ»¢ÊÓÆµ Website - Manage Service Blocks
Control your line by adding or removing service blocks for unwanted messages, purchases or other features via the My ɧ»¢ÊÓÆµ website.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ Website - Manage TravelPass
If you’re planning a trip outside the United States, add or remove TravelPass via the My ɧ»¢ÊÓÆµ website to help you maintain connectivity and avoid unexpected costs while traveling.
Devices
My ɧ»¢ÊÓÆµ Website - Manage Video Streaming Quality
Control your mobile device's video streaming quality through the My ɧ»¢ÊÓÆµ website to optimize your data consumption and balance viewing experience with data efficiency.
Overview
My ɧ»¢ÊÓÆµ Website - Merge ɧ»¢ÊÓÆµ User ID
Merging your ɧ»¢ÊÓÆµ IDs via the My ɧ»¢ÊÓÆµ website creates a single point of access for your wireless and home services, making it more efficient to keep track of your accounts.
Overview
My ɧ»¢ÊÓÆµ Website - Move Prepaid Single Line to Multi-line Account
If you have multiple prepaid lines, use My ɧ»¢ÊÓÆµ to consolidate them into a Multi-line Account so you can manage all billing details in one convenient place.
Plans & Services
My ɧ»¢ÊÓÆµ Website - Remove a Block for Call & Messaging
If you've blocked a call or message and now wish to unblock it, the My ɧ»¢ÊÓÆµ website provides a simple way to manage and remove those restrictions.
Profile
My ɧ»¢ÊÓÆµ Website - Reset Voicemail Password
Easily reset your Voicemail password via the My ɧ»¢ÊÓÆµ website to maintain control over your messages and keep your mailbox protected.
Overview
My ɧ»¢ÊÓÆµ Website - Sign In
Signing in to the My ɧ»¢ÊÓÆµ website lets you access a central hub to manage your experience, monitor your account details, connect to support and make the most of your ɧ»¢ÊÓÆµ services.
Plans & Services
My ɧ»¢ÊÓÆµ Website - Suspend / Reconnect Device
If you need to temporarily pause service because your device has been lost or you're traveling, use the My ɧ»¢ÊÓÆµ website to suspend the line or reactivate it when you're ready.
Transfer your service
My ɧ»¢ÊÓÆµ Website - Transfer Your Service
Use the My ɧ»¢ÊÓÆµ website to submit a Transfer Your Service request, enabling you to move lines and billing responsibility from one account to another.
Plans & Services
My ɧ»¢ÊÓÆµ Website - Turn Safety Mode On / Off
The My ɧ»¢ÊÓÆµ website provides a simple way to activate or deactivate Safety Mode, giving you control over your data experience when you've reached your limit.
Profile
My ɧ»¢ÊÓÆµ Website - Update Account Managers
Use the My ɧ»¢ÊÓÆµ website to add or remove Account Managers, helping you control who can make changes and access information on your account.
Devices
My ɧ»¢ÊÓÆµ Website - Update Connected Device Emergency Address (E911)
Ensure emergency responders have the correct location for your watch, tablet, etc. by updating your emergency address through the My ɧ»¢ÊÓÆµ website.
Devices
My ɧ»¢ÊÓÆµ Website - View Device Info
The My ɧ»¢ÊÓÆµ website displays device info such as the mobile number, SIM number, and device ID (IMEI). This can be helpful when activating a device or reporting it lost or stolen.
Devices
My ɧ»¢ÊÓÆµ Website - Enable / Disable SIM Protection and Number Lock
Here's how to prevent unauthorized device changes or transfers to another carrier via the My ɧ»¢ÊÓÆµ website.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Activate a New Line Using a Previously Owned Device
Adding a new line doesn't always require a new purchase. The My ɧ»¢ÊÓÆµ app allows you to activate service using a device you already own, rather than waiting for one to be shipped to you.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Add a Data Boost
If your ɧ»¢ÊÓÆµ plan includes a limited amount of data, you can purchase a Data Boost via the My ɧ»¢ÊÓÆµ app to temporarily increase the amount of shared data available to your account.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Add a Mobile Hotspot Data Boost
Purchasing a Mobile Hotspot Data Boost gives your line more high-speed hotspot data. Use the My ɧ»¢ÊÓÆµ app to quickly get back to full speed.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Add a New Line of Service
Use the My ɧ»¢ÊÓÆµ app to add a new line of service. This keeps all your connected devices and billing information organized under one account.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Block Calls & Messages
Use the My ɧ»¢ÊÓÆµ app to temporarily block calls and messages, stopping unwanted communication from specific numbers.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Cancel Apple Music Subscription
If you no longer want to use Apple Music®, you can easily cancel your subscription through the My ɧ»¢ÊÓÆµ app. This helps you manage your services and avoid unwanted charges.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Change Mobile Number
Change your mobile number directly in the My ɧ»¢ÊÓÆµ app. This is the simplest way to get a new one, whether you’ve moved to a new area code or just want a change.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Chat with Tech Coach
Chat with a Tech Coach rep directly in the My ɧ»¢ÊÓÆµ app to get personalized assistance and solutions for your device.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Check for Updates
Checking for a My ɧ»¢ÊÓÆµ app update on your Apple® or Androidâ„¢ device ensures you have the newest version, which often includes feature enhancements and bug fixes.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Complete Device Payment Plan Payoff
Conclude your device payment agreement early by paying the full remaining balance in the My ɧ»¢ÊÓÆµ app. This helps simplify your billing and gives you immediate ownership of your device.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Determine Safety Mode Status
Use the My ɧ»¢ÊÓÆµ app to verify whether Safety Mode is active on your line, giving you clarity on your data speeds and how they impact your online experience.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Download and Install
Follow these simple instructions to download and install the My ɧ»¢ÊÓÆµ app on your Androidâ„¢ or Apple® device.
Devices
My ɧ»¢ÊÓÆµ app - Enable / Disable SIM Protection and Number Lock
If you want to ensure no one can change your device or port your number to another carrier without your knowledge, use the My ɧ»¢ÊÓÆµ app to set up these protections for your line.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Manage Account Settings
Managing your profile in the My ɧ»¢ÊÓÆµ app helps keep your contact information (e.g., contact number, email, address, etc.) current for important updates and account access.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Manage Communication Preferences
Take charge of your email, text and push notifications via the My ɧ»¢ÊÓÆµ app. Easily adjust your preferences to receive updates and offers that matter most to you.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Manage International Plan and View Usage
Stay connected while traveling internationally. Use the My ɧ»¢ÊÓÆµ app to add or adjust international plans and check your usage.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Manage Plan
Use the My ɧ»¢ÊÓÆµ app to change your service plan.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Manage Privacy Settings
Adjust ɧ»¢ÊÓÆµ Custom Experience settings through the My ɧ»¢ÊÓÆµ app to help ɧ»¢ÊÓÆµ provide more personalized content and services.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Manage Security Settings
Ensure your account remains secure and accessible by managing your security question and account PIN directly within the My ɧ»¢ÊÓÆµ app.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Manage Service Blocks
Control your line by adding or removing service blocks for unwanted messages, purchases or other features via the My ɧ»¢ÊÓÆµ app.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Manage Services
Use the My ɧ»¢ÊÓÆµ app to easily add or remove products and services (e.g., ɧ»¢ÊÓÆµ Cloud, Device Protection, etc.), giving you control over the features that matter most to you.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Manage Video Streaming Quality
Control your mobile device's video streaming quality through the My ɧ»¢ÊÓÆµ app to optimize your data consumption and balance viewing experience with data efficiency.
Overview
My ɧ»¢ÊÓÆµ app - Merge ɧ»¢ÊÓÆµ User ID
Merging your ɧ»¢ÊÓÆµ IDs via the My ɧ»¢ÊÓÆµ app creates a single point of access for your wireless and home services, making it more efficient to keep track of your accounts.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Pay Bill / Manage Bill Settings
Use the My ɧ»¢ÊÓÆµ app to handle your payments and payment methods (e.g., Auto pay, Paper-free billing, etc.), ensuring your account is always up to date and your services remain active.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Phone to Phone Content Transfer
Use the My ɧ»¢ÊÓÆµ app to safely and securely copy your contacts, photos, videos and more directly from your old phone to your new one, via Wi-Fi or the ɧ»¢ÊÓÆµ wireless network.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Request Account Manager Access
To perform certain tasks on your ɧ»¢ÊÓÆµ account, you'll need Account Manager privileges. After sending a request via the My ɧ»¢ÊÓÆµ app, the Account Owner is notified to review and approve your submission.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Run Android Device Health Check
Run a Device Health Check via the My ɧ»¢ÊÓÆµ app to view valuable insights into the operational well-being of your Androidâ„¢ device.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Run Apple iPhone Device Health Check
Run a Device Health Check via the My ɧ»¢ÊÓÆµ app to view valuable insights into the operational well-being of your Apple® iPhone®.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Set up ɧ»¢ÊÓÆµ Prepaid Service with an eSIM
Here's how to connect your smartphone to the Prepaid network with an eSIM.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Sign In / Out
Follow these simple instructions to sign in to or out of the My ɧ»¢ÊÓÆµ app on your mobile device.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Turn Safety Mode On / Off
The My ɧ»¢ÊÓÆµ app provides a simple way to activate or deactivate Safety Mode, giving you control over your data experience when you've reached your limit.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Turn Touch or Face ID On / Off
Manage your sign-in settings to use fingerprint or facial recognition for fast, secure access to the My ɧ»¢ÊÓÆµ app. You can enable or disable this feature at any time based on your preference.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Update Account Managers
Use the My ɧ»¢ÊÓÆµ app to add or remove Account Managers, helping you control who can make changes and access information on your account.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Update Language to Spanish
The My ɧ»¢ÊÓÆµ app automatically adjusts the language for bills, usage, and plan details to match the English or Spanish language set on your Androidâ„¢ or Apple® device.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Upgrade Device
Easily explore options to upgrade your device and submit an order for an existing line using the My ɧ»¢ÊÓÆµ app.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - View Data Usage
View past or current data usage and generate data consumption reports for your records using the My ɧ»¢ÊÓÆµ app.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - View Device Payment Status
The My ɧ»¢ÊÓÆµ app provides a clear overview of your current device payment plan, including the remaining amount and your monthly installment details.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - View Order Status
Keep track of your recent orders directly in the My ɧ»¢ÊÓÆµ app. You can view the current status of your order, see the estimated delivery date and get a tracking number all in one convenient place.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - View Your Bill
Easily view and download your current and past billing statements using the My ɧ»¢ÊÓÆµ app.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app - Wi-Fi Analyzer
Use augmented reality (AR) in the My ɧ»¢ÊÓÆµ app to find the best spot for your 5G Home Wi-Fi router.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app for Prepaid - Create Profile / Register
Using the My ɧ»¢ÊÓÆµ app to register and create a profile unlocks easy access to manage your prepaid account, view bills, and take advantage of all ɧ»¢ÊÓÆµ's online features.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app for Prepaid - Data Hub
Use the My ɧ»¢ÊÓÆµ app to view past or current data usage for your prepaid account, or add or adjust international plans to stay connected while traveling internationally.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app for Prepaid - Manage Account Settings
Managing the profile for your prepaid account in the My ɧ»¢ÊÓÆµ app helps keep your contact information (e.g., contact number, email, address, etc.) current for important updates and account access.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app for Prepaid - Manage Add-Ons
Use the My ɧ»¢ÊÓÆµ app to easily add or remove services for your prepaid account, giving you control over the features that matter most to you.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app for Prepaid - Manage International Calling Plan
Stay connected while traveling internationally. Use the My ɧ»¢ÊÓÆµ app to add or adjust international plans and check usage for your prepaid account.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app for Prepaid - Manage Payments
Use the My ɧ»¢ÊÓÆµ app to view your prepaid account balance, add funds or manage payment methods, ensuring your services remain active.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app for Prepaid - Manage Plan
Use the My ɧ»¢ÊÓÆµ app to change your prepaid service plan.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app for Prepaid - Manage Security Settings
Ensure your prepaid account remains secure and accessible by managing your security question and account PIN directly within the My ɧ»¢ÊÓÆµ app.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app for Prepaid - Reconnect Service
If you have temporarily paused service for your prepaid account, use the My ɧ»¢ÊÓÆµ app to reactivate it when you're ready.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app for Prepaid - Send Funds
If another line on your prepaid account needs a balance boost, securely add funds using the My ɧ»¢ÊÓÆµ app.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app for Prepaid - Suspend Device
If you need to temporarily pause service for your prepaid account because your device has been lost or you're traveling, use the My ɧ»¢ÊÓÆµ app to suspend the line.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app for Prepaid - Upgrade Device
Easily explore options to upgrade your device and submit an order for an existing prepaid line using the My ɧ»¢ÊÓÆµ app.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app for Prepaid - View Documents, Receipts and Agreements
View essential documents for your prepaid account (e.g., receipts and agreements for past purchases and services) directly through the My ɧ»¢ÊÓÆµ app.
My ɧ»¢ÊÓÆµ App
My ɧ»¢ÊÓÆµ app for Prepaid - View Order Status
Keep track of your recent orders directly in the My ɧ»¢ÊÓÆµ app for prepaid. You can view the status of your order, estimated delivery date and tracking number, all in one convenient place.
Devices
Purchase Accessories
Shop for cell phone accessories and more, from cases and chargers to headphones and wearable tech.
Devices
Reconnect service on a mobile line FAQs
Find out how to reconnect your devices after a service suspension.
Profile
Reset the Password for a ɧ»¢ÊÓÆµ Website
If you’ve forgotten your My ɧ»¢ÊÓÆµ password, resetting it will quickly get you back into your account and all your ɧ»¢ÊÓÆµ services.
Devices
Shipping options for your online purchases FAQs
Learn about options to get your online wireless orders shipped to you from ɧ»¢ÊÓÆµ, including timing, free 2-day shipping and more.
Plans & Services
Suspend mobile phone service for a lost or stolen phone FAQs
Learn how to temporarily suspend your ɧ»¢ÊÓÆµ wireless service, when your phone is lost or stolen, or for other reasons.
Devices
Swap mobile phone with someone on your account FAQs
Learn how to swap phones between mobile numbers on the same ɧ»¢ÊÓÆµ standard monthly account. Get instructions on how to order a new SIM card.
Plans & Services
Switch to ɧ»¢ÊÓÆµ Wireless
Learn how you can switch to America's most reliable wireless network and still keep your number.
Transfer your service
Transfer mobile numbers between ɧ»¢ÊÓÆµ accounts FAQs
Learn how to transfer mobile lines between ɧ»¢ÊÓÆµ accounts, what the requirements are, and how your billing, features and discounts might be affected.
Plans & Services
Understand and change your mobile plan FAQs
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My ɧ»¢ÊÓÆµ.
Devices
Upgrade your ɧ»¢ÊÓÆµ mobile device FAQs
Learn how to check your upgrade eligibility, how to upgrade, transfer eligibility between devices and more.
My ɧ»¢ÊÓÆµ App
Upgrade your phone quickly with My ɧ»¢ÊÓÆµ app
Watch how easy it is to upgrade your phone on the My ɧ»¢ÊÓÆµ app. You're just a few clicks away from a hot new device.
Overview
Using the My ɧ»¢ÊÓÆµ app & website for your mobile account FAQs
Learn to set up and manage your account online using My ɧ»¢ÊÓÆµ. You can pay bills, check usage, change addresses, select features and upgrade your device.
Profile
ɧ»¢ÊÓÆµ mobile Account PIN FAQs
Your 4-digit account PIN verifies your identity when you contact ɧ»¢ÊÓÆµ by phone or chat. Learn how to keep your account and personal information secure.
Devices
ɧ»¢ÊÓÆµ mobile data usage FAQs
Check your current cellular data usage and get an 18 month data usage history. Set usage limits and get text alerts when you near your monthly allowance.
My ɧ»¢ÊÓÆµ App
Video: Get to know the My ɧ»¢ÊÓÆµ app(length: 1:06)
Manage your account and plan from the palm of your hand. Dive deeper into your data, view your bill, get on-demand support, change your plan or upgrade a device.
Length: 1:06
Devices
Video: Return a device or accessory(length: 2:00)
Watch this video to see how to return or exchange a device or accessory you purchased from ɧ»¢ÊÓÆµ wireless.
Length: 2:00