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My ɧ»¢ÊÓƵ - Support Overview
Manage your account online with My ɧ»¢ÊÓƵ. Pay your bill, check your usage, swap SIM cards, view your order status and much more.
Article
Create Profile / Register for My ɧ»¢ÊÓƵ - Website
Here's how to create a profile and register for My ɧ»¢ÊÓƵ via a web browser.
Article
My ɧ»¢ÊÓƵ Website - Manage Plan
Here's how to change your plan via the My ɧ»¢ÊÓƵ website.
FAQs
Understand and change your mobile plan FAQs
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My ɧ»¢ÊÓƵ.
Article
My ɧ»¢ÊÓƵ Website - View Device Info
Here's how to view info (e.g., model, SIM ID, IMEI, etc.) for a device on your account via the My ɧ»¢ÊÓƵ website.
FAQs
Add a line to your mobile account FAQs
Learn about adding a new line of service to your account through My ɧ»¢ÊÓƵ: find out how to add a new or previously owned device and how to switch a device from another carrier.
FAQs
Change your mobile number FAQs
Get step by step instructions on how to change your mobile phone number, for free. Manage your account in My ɧ»¢ÊÓƵ app or website, troubleshoot any issues.
Browse other topics
No results found.
Profile
Account roles & assigning a mobile Account Manager FAQs
Learn how Account Owners can add users to your account, give permission to make changes to your account, what Account Managers can do and more.
My ɧ»¢ÊÓƵ App
Add an International travel plan with the My ɧ»¢ÊÓƵ app
Watch how easy it is to add an International Travel Plan to your ɧ»¢ÊÓƵ account with the My ɧ»¢ÊÓƵ app.
Plans & Services
Block and unblock calls, texts, services on your mobile account FAQs
Learn about blocking and unblocking calls, websites and marketing service purchases through my ɧ»¢ÊÓƵ.
Profile
Change billing address FAQs
Learn about changing your billing address online in My ɧ»¢ÊÓƵ. Updating your billing address helps ensure you receive important account information.
Profile
Change the Password for a ɧ»¢ÊÓƵ Website
Updating your My ɧ»¢ÊÓƵ password helps secure your account and ensures continued, safe access to essential services like ɧ»¢ÊÓƵ Family and ɧ»¢ÊÓƵ Cloud.
Devices
Change your mobile number FAQs
Get step by step instructions on how to change your mobile phone number, for free. Manage your account in My ɧ»¢ÊÓƵ app or website, troubleshoot any issues.
My ɧ»¢ÊÓƵ App
Changing your plan has never been easier with My ɧ»¢ÊÓƵ app
Watch how the My ɧ»¢ÊÓƵ app makes changing your plan stress-free.
Profile
Content Filtering FAQs
Learn about our Content Filtering service that provides free age-appropriate filters that can be changed at any time.
Profile
Content Filters to Protect Kids
Mobile experience management tools, helping families use technology safely and responsibly.
Profile
Create Profile / Register for My ɧ»¢ÊÓƵ via Website
Using the My ɧ»¢ÊÓƵ website to register and create a profile unlocks easy access to manage your account, view bills, and take advantage of all ɧ»¢ÊÓƵ's online features.
My ɧ»¢ÊÓƵ App
Create Profile / Register for My ɧ»¢ÊÓƵ via app
Using the My ɧ»¢ÊÓƵ app to register and create a profile unlocks easy access to manage your account, view bills, and take advantage of all ɧ»¢ÊÓƵ's online features.
Devices
Data Utilization FAQs
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My ɧ»¢ÊÓƵ website and My ɧ»¢ÊÓƵ app.
Devices
Didn't get my mobile device or accessory order FAQs
Find out what to do if your ɧ»¢ÊÓƵ mobile device or accessory hasn't arrived.
Devices
Downloading your mobile text and data usage FAQs
Find out your ɧ»¢ÊÓƵ usage for data, voice and messaging by line via your online ɧ»¢ÊÓƵ bill.
Devices
Find Phones and Devices
Shop for phones and devices including the latest tablets and smartphones.
Devices
Finding your device ID
There are a few different ways to find your Device ID. Watch this video to see the best way to get that information.
My ɧ»¢ÊÓƵ App
Get one ɧ»¢ÊÓƵ ID in the My ɧ»¢ÊÓƵ app
Learn how to set up your one ɧ»¢ÊÓƵ ID that will allow you to access both your Home and Mobile account information in the My ɧ»¢ÊÓƵ app.
My ɧ»¢ÊÓƵ App
Get support quickly and easily with the My ɧ»¢ÊÓƵ app
Chat with us fast, get answers even faster. Watch how quickly and easily the Service Chat Bot answers your questions on the My ɧ»¢ÊÓƵ app.
Devices
How do device payments work?
The device payment program gives you the flexibility to always have the latest mobile device. Learn how it works, how to view your balance and pay off your device.
Devices
How to Trade in your device
The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.
Devices
How to activate your device
Watch this video to learn how to activate a new device, or switch between devices, on your existing My ɧ»¢ÊÓƵ account.
Plans & Services
How to add Blocks to your account
Block calls, messages and services with just a few simple clicks. Block up to 5 numbers per eligible line on your account.
Devices
How to change your phone number
Watch this video to learn how to change your ɧ»¢ÊÓƵ phone number or keep your current phone number if you are switching to ɧ»¢ÊÓƵ.
Devices
How to trade in your mobile device FAQs
Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals and promos when you upgrade and recycle your old device.
Devices
How to upgrade your mobile device
With My ɧ»¢ÊÓƵ, you can check your upgrade eligibility and get the latest and greatest devices on the market.
Overview
How to use My ɧ»¢ÊÓƵ for prepaid
Step-by-step instructions for how to manage your prepaid account through the My ɧ»¢ÊÓƵ website, like changing your plan and features and making a payment.
My ɧ»¢ÊÓƵ App
How to use the My ɧ»¢ÊÓƵ app for prepaid
Find steps for managing your prepaid account using the My ɧ»¢ÊÓƵ app on your smartphone, including how to set up a Prepaid Family Account and manage devices.
Profile
Keeping your account safe from fraud FAQs
Learn how ɧ»¢ÊÓƵ prevents fraud on your account. Set up secure passwords. File a claim to report unauthorized access. Get added protection with Digital Secure.
Profile
Manage communication preferences in My ɧ»¢ÊÓƵ FAQs
Learn about setting up and managing alerts in your My ɧ»¢ÊÓƵ account. Keep track of usage, billing, payments and account changes through text or email notifications.
Plans & Services
Managing mobile products & plan perks FAQs
Learn how to add and change features on your mobile devices with ɧ»¢ÊÓƵ's Services & perks.
Profile
My ɧ»¢ÊÓƵ - Account User Status
View this info for definitions of the different ɧ»¢ÊÓƵ account roles, explaining each user's permissions and responsibilities.
Profile
My ɧ»¢ÊÓƵ Website - Add / Remove Passkey
Manage your passkeys through the My ɧ»¢ÊÓƵ website to ensure the quickest sign-in experience on your trusted devices. Add a passkey for secure access or remove them to clean up unused credentials.
Plans & Services
My ɧ»¢ÊÓƵ Website - Block Calls & Messages
Use the My ɧ»¢ÊÓƵ website to temporarily block calls and messages, stopping unwanted communication from specific numbers.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ Website - Cancel Apple Music Subscription
If you no longer want to use Apple Music®, you can easily cancel your subscription through the My ɧ»¢ÊÓƵ website. This helps you manage your services and avoid unwanted charges.
Devices
My ɧ»¢ÊÓƵ Website - Determine Safety Mode Status
Use the My ɧ»¢ÊÓƵ website to verify whether Safety Mode is active on your line, giving you clarity on your data speeds and how they impact your online experience.
Profile
My ɧ»¢ÊÓƵ Website - Manage Communication Preferences
Take charge of your email, text and push notifications via the My ɧ»¢ÊÓƵ website. Easily adjust your preferences to receive updates and offers that matter most to you.
Overview
My ɧ»¢ÊÓƵ Website - Manage Plan
Use the My ɧ»¢ÊÓƵ website to change your service plan.
Plans & Services
My ɧ»¢ÊÓƵ Website - Manage Service Blocks
Control your line by adding or removing service blocks for unwanted messages, purchases or other features via the My ɧ»¢ÊÓƵ website.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ Website - Manage TravelPass
If you’re planning a trip outside the United States, add or remove TravelPass via the My ɧ»¢ÊÓƵ website to help you maintain connectivity and avoid unexpected costs while traveling.
Devices
My ɧ»¢ÊÓƵ Website - Manage Video Streaming Quality
Control your mobile device's video streaming quality through the My ɧ»¢ÊÓƵ website to optimize your data consumption and balance viewing experience with data efficiency.
Overview
My ɧ»¢ÊÓƵ Website - Merge ɧ»¢ÊÓƵ User ID
Merging your ɧ»¢ÊÓƵ IDs via the My ɧ»¢ÊÓƵ website creates a single point of access for your wireless and home services, making it more efficient to keep track of your accounts.
Overview
My ɧ»¢ÊÓƵ Website - Move Prepaid Single Line to Multi-line Account
If you have multiple prepaid lines, use My ɧ»¢ÊÓƵ to consolidate them into a Multi-line Account so you can manage all billing details in one convenient place.
Plans & Services
My ɧ»¢ÊÓƵ Website - Remove a Block for Call & Messaging
If you've blocked a call or message and now wish to unblock it, the My ɧ»¢ÊÓƵ website provides a simple way to manage and remove those restrictions.
Profile
My ɧ»¢ÊÓƵ Website - Reset Voicemail Password
Easily reset your Voicemail password via the My ɧ»¢ÊÓƵ website to maintain control over your messages and keep your mailbox protected.
Overview
My ɧ»¢ÊÓƵ Website - Sign In
Signing in to the My ɧ»¢ÊÓƵ website lets you access a central hub to manage your experience, monitor your account details, connect to support and make the most of your ɧ»¢ÊÓƵ services.
Plans & Services
My ɧ»¢ÊÓƵ Website - Suspend / Reconnect Device
If you need to temporarily pause service because your device has been lost or you're traveling, use the My ɧ»¢ÊÓƵ website to suspend the line or reactivate it when you're ready.
Transfer your service
My ɧ»¢ÊÓƵ Website - Transfer Your Service
Use the My ɧ»¢ÊÓƵ website to submit a Transfer Your Service request, enabling you to move lines and billing responsibility from one account to another.
Plans & Services
My ɧ»¢ÊÓƵ Website - Turn Safety Mode On / Off
The My ɧ»¢ÊÓƵ website provides a simple way to activate or deactivate Safety Mode, giving you control over your data experience when you've reached your limit.
Profile
My ɧ»¢ÊÓƵ Website - Update Account Managers
Use the My ɧ»¢ÊÓƵ website to add or remove Account Managers, helping you control who can make changes and access information on your account.
Devices
My ɧ»¢ÊÓƵ Website - Update Connected Device Emergency Address (E911)
Ensure emergency responders have the correct location for your watch, tablet, etc. by updating your emergency address through the My ɧ»¢ÊÓƵ website.
Devices
My ɧ»¢ÊÓƵ Website - View Device Info
The My ɧ»¢ÊÓƵ website displays device info such as the mobile number, SIM number, and device ID (IMEI). This can be helpful when activating a device or reporting it lost or stolen.
Devices
My ɧ»¢ÊÓƵ Website - Enable / Disable SIM Protection and Number Lock
Here's how to prevent unauthorized device changes or transfers to another carrier via the My ɧ»¢ÊÓƵ website.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Activate a New Line Using a Previously Owned Device
Adding a new line doesn't always require a new purchase. The My ɧ»¢ÊÓƵ app allows you to activate service using a device you already own, rather than waiting for one to be shipped to you.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Add a Data Boost
If your ɧ»¢ÊÓƵ plan includes a limited amount of data, you can purchase a Data Boost via the My ɧ»¢ÊÓƵ app to temporarily increase the amount of shared data available to your account.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Add a Mobile Hotspot Data Boost
Purchasing a Mobile Hotspot Data Boost gives your line more high-speed hotspot data. Use the My ɧ»¢ÊÓƵ app to quickly get back to full speed.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Add a New Line of Service
Use the My ɧ»¢ÊÓƵ app to add a new line of service. This keeps all your connected devices and billing information organized under one account.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Block Calls & Messages
Use the My ɧ»¢ÊÓƵ app to temporarily block calls and messages, stopping unwanted communication from specific numbers.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Cancel Apple Music Subscription
If you no longer want to use Apple Music®, you can easily cancel your subscription through the My ɧ»¢ÊÓƵ app. This helps you manage your services and avoid unwanted charges.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Change Mobile Number
Change your mobile number directly in the My ɧ»¢ÊÓƵ app. This is the simplest way to get a new one, whether you’ve moved to a new area code or just want a change.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Chat with Tech Coach
Chat with a Tech Coach rep directly in the My ɧ»¢ÊÓƵ app to get personalized assistance and solutions for your device.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Check for Updates
Checking for a My ɧ»¢ÊÓƵ app update on your Apple® or Androidâ„¢ device ensures you have the newest version, which often includes feature enhancements and bug fixes.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Complete Device Payment Plan Payoff
Conclude your device payment agreement early by paying the full remaining balance in the My ɧ»¢ÊÓƵ app. This helps simplify your billing and gives you immediate ownership of your device.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Determine Safety Mode Status
Use the My ɧ»¢ÊÓƵ app to verify whether Safety Mode is active on your line, giving you clarity on your data speeds and how they impact your online experience.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Download and Install
Follow these simple instructions to download and install the My ɧ»¢ÊÓƵ app on your Androidâ„¢ or Apple® device.
Devices
My ɧ»¢ÊÓƵ app - Enable / Disable SIM Protection and Number Lock
If you want to ensure no one can change your device or port your number to another carrier without your knowledge, use the My ɧ»¢ÊÓƵ app to set up these protections for your line.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Manage Account Settings
Managing your profile in the My ɧ»¢ÊÓƵ app helps keep your contact information (e.g., contact number, email, address, etc.) current for important updates and account access.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Manage Communication Preferences
Take charge of your email, text and push notifications via the My ɧ»¢ÊÓƵ app. Easily adjust your preferences to receive updates and offers that matter most to you.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Manage International Plan and View Usage
Stay connected while traveling internationally. Use the My ɧ»¢ÊÓƵ app to add or adjust international plans and check your usage.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Manage Plan
Use the My ɧ»¢ÊÓƵ app to change your service plan.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Manage Privacy Settings
Adjust ɧ»¢ÊÓƵ Custom Experience settings through the My ɧ»¢ÊÓƵ app to help ɧ»¢ÊÓƵ provide more personalized content and services.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Manage Security Settings
Ensure your account remains secure and accessible by managing your security question and account PIN directly within the My ɧ»¢ÊÓƵ app.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Manage Service Blocks
Control your line by adding or removing service blocks for unwanted messages, purchases or other features via the My ɧ»¢ÊÓƵ app.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Manage Services
Use the My ɧ»¢ÊÓƵ app to easily add or remove products and services (e.g., ɧ»¢ÊÓƵ Cloud, Device Protection, etc.), giving you control over the features that matter most to you.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Manage Video Streaming Quality
Control your mobile device's video streaming quality through the My ɧ»¢ÊÓƵ app to optimize your data consumption and balance viewing experience with data efficiency.
Overview
My ɧ»¢ÊÓƵ app - Merge ɧ»¢ÊÓƵ User ID
Merging your ɧ»¢ÊÓƵ IDs via the My ɧ»¢ÊÓƵ app creates a single point of access for your wireless and home services, making it more efficient to keep track of your accounts.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Pay Bill / Manage Bill Settings
Use the My ɧ»¢ÊÓƵ app to handle your payments and payment methods (e.g., Auto pay, Paper-free billing, etc.), ensuring your account is always up to date and your services remain active.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Phone to Phone Content Transfer
Use the My ɧ»¢ÊÓƵ app to safely and securely copy your contacts, photos, videos and more directly from your old phone to your new one, via Wi-Fi or the ɧ»¢ÊÓƵ wireless network.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Request Account Manager Access
To perform certain tasks on your ɧ»¢ÊÓƵ account, you'll need Account Manager privileges. After sending a request via the My ɧ»¢ÊÓƵ app, the Account Owner is notified to review and approve your submission.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Run Android Device Health Check
Run a Device Health Check via the My ɧ»¢ÊÓƵ app to view valuable insights into the operational well-being of your Androidâ„¢ device.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Run Apple iPhone Device Health Check
Run a Device Health Check via the My ɧ»¢ÊÓƵ app to view valuable insights into the operational well-being of your Apple® iPhone®.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Set up ɧ»¢ÊÓƵ Prepaid Service with an eSIM
Here's how to connect your smartphone to the Prepaid network with an eSIM.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Sign In / Out
Follow these simple instructions to sign in to or out of the My ɧ»¢ÊÓƵ app on your mobile device.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Turn Safety Mode On / Off
The My ɧ»¢ÊÓƵ app provides a simple way to activate or deactivate Safety Mode, giving you control over your data experience when you've reached your limit.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Turn Touch or Face ID On / Off
Manage your sign-in settings to use fingerprint or facial recognition for fast, secure access to the My ɧ»¢ÊÓƵ app. You can enable or disable this feature at any time based on your preference.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Update Account Managers
Use the My ɧ»¢ÊÓƵ app to add or remove Account Managers, helping you control who can make changes and access information on your account.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Update Language to Spanish
The My ɧ»¢ÊÓƵ app automatically adjusts the language for bills, usage, and plan details to match the English or Spanish language set on your Androidâ„¢ or Apple® device.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Upgrade Device
Easily explore options to upgrade your device and submit an order for an existing line using the My ɧ»¢ÊÓƵ app.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - View Data Usage
View past or current data usage and generate data consumption reports for your records using the My ɧ»¢ÊÓƵ app.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - View Device Payment Status
The My ɧ»¢ÊÓƵ app provides a clear overview of your current device payment plan, including the remaining amount and your monthly installment details.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - View Order Status
Keep track of your recent orders directly in the My ɧ»¢ÊÓƵ app. You can view the current status of your order, see the estimated delivery date and get a tracking number all in one convenient place.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - View Your Bill
Easily view and download your current and past billing statements using the My ɧ»¢ÊÓƵ app.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app - Wi-Fi Analyzer
Use augmented reality (AR) in the My ɧ»¢ÊÓƵ app to find the best spot for your 5G Home Wi-Fi router.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app for Prepaid - Create Profile / Register
Using the My ɧ»¢ÊÓƵ app to register and create a profile unlocks easy access to manage your prepaid account, view bills, and take advantage of all ɧ»¢ÊÓƵ's online features.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app for Prepaid - Data Hub
Use the My ɧ»¢ÊÓƵ app to view past or current data usage for your prepaid account, or add or adjust international plans to stay connected while traveling internationally.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app for Prepaid - Manage Account Settings
Managing the profile for your prepaid account in the My ɧ»¢ÊÓƵ app helps keep your contact information (e.g., contact number, email, address, etc.) current for important updates and account access.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app for Prepaid - Manage Add-Ons
Use the My ɧ»¢ÊÓƵ app to easily add or remove services for your prepaid account, giving you control over the features that matter most to you.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app for Prepaid - Manage International Calling Plan
Stay connected while traveling internationally. Use the My ɧ»¢ÊÓƵ app to add or adjust international plans and check usage for your prepaid account.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app for Prepaid - Manage Payments
Use the My ɧ»¢ÊÓƵ app to view your prepaid account balance, add funds or manage payment methods, ensuring your services remain active.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app for Prepaid - Manage Plan
Use the My ɧ»¢ÊÓƵ app to change your prepaid service plan.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app for Prepaid - Manage Security Settings
Ensure your prepaid account remains secure and accessible by managing your security question and account PIN directly within the My ɧ»¢ÊÓƵ app.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app for Prepaid - Reconnect Service
If you have temporarily paused service for your prepaid account, use the My ɧ»¢ÊÓƵ app to reactivate it when you're ready.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app for Prepaid - Send Funds
If another line on your prepaid account needs a balance boost, securely add funds using the My ɧ»¢ÊÓƵ app.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app for Prepaid - Suspend Device
If you need to temporarily pause service for your prepaid account because your device has been lost or you're traveling, use the My ɧ»¢ÊÓƵ app to suspend the line.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app for Prepaid - Upgrade Device
Easily explore options to upgrade your device and submit an order for an existing prepaid line using the My ɧ»¢ÊÓƵ app.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app for Prepaid - View Documents, Receipts and Agreements
View essential documents for your prepaid account (e.g., receipts and agreements for past purchases and services) directly through the My ɧ»¢ÊÓƵ app.
My ɧ»¢ÊÓƵ App
My ɧ»¢ÊÓƵ app for Prepaid - View Order Status
Keep track of your recent orders directly in the My ɧ»¢ÊÓƵ app for prepaid. You can view the status of your order, estimated delivery date and tracking number, all in one convenient place.
Devices
Purchase Accessories
Shop for cell phone accessories and more, from cases and chargers to headphones and wearable tech.
Devices
Reconnect service on a mobile line FAQs
Find out how to reconnect your devices after a service suspension.
Profile
Reset the Password for a ɧ»¢ÊÓƵ Website
If you’ve forgotten your My ɧ»¢ÊÓƵ password, resetting it will quickly get you back into your account and all your ɧ»¢ÊÓƵ services.
Devices
Shipping options for your online purchases FAQs
Learn about options to get your online wireless orders shipped to you from ɧ»¢ÊÓƵ, including timing, free 2-day shipping and more.
Plans & Services
Suspend mobile phone service for a lost or stolen phone FAQs
Learn how to temporarily suspend your ɧ»¢ÊÓƵ wireless service, when your phone is lost or stolen, or for other reasons.
Devices
Swap mobile phone with someone on your account FAQs
Learn how to swap phones between mobile numbers on the same ɧ»¢ÊÓƵ standard monthly account. Get instructions on how to order a new SIM card.
Plans & Services
Switch to ɧ»¢ÊÓƵ Wireless
Learn how you can switch to America's most reliable wireless network and still keep your number.
Transfer your service
Transfer mobile numbers between ɧ»¢ÊÓƵ accounts FAQs
Learn how to transfer mobile lines between ɧ»¢ÊÓƵ accounts, what the requirements are, and how your billing, features and discounts might be affected.
Plans & Services
Understand and change your mobile plan FAQs
Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My ɧ»¢ÊÓƵ.
Devices
Upgrade your ɧ»¢ÊÓƵ mobile device FAQs
Learn how to check your upgrade eligibility, how to upgrade, transfer eligibility between devices and more.
My ɧ»¢ÊÓƵ App
Upgrade your phone quickly with My ɧ»¢ÊÓƵ app
Watch how easy it is to upgrade your phone on the My ɧ»¢ÊÓƵ app. You're just a few clicks away from a hot new device.
Overview
Using the My ɧ»¢ÊÓƵ app & website for your mobile account FAQs
Learn to set up and manage your account online using My ɧ»¢ÊÓƵ. You can pay bills, check usage, change addresses, select features and upgrade your device.
Profile
ɧ»¢ÊÓƵ mobile Account PIN FAQs
Your 4-digit account PIN verifies your identity when you contact ɧ»¢ÊÓƵ by phone or chat. Learn how to keep your account and personal information secure.
Devices
ɧ»¢ÊÓƵ mobile data usage FAQs
Check your current cellular data usage and get an 18 month data usage history. Set usage limits and get text alerts when you near your monthly allowance.
My ɧ»¢ÊÓƵ App
Video: Get to know the My ɧ»¢ÊÓƵ app(length: 1:06)
Manage your account and plan from the palm of your hand. Dive deeper into your data, view your bill, get on-demand support, change your plan or upgrade a device.
Length: 1:06
Devices
Video: Return a device or accessory(length: 2:00)
Watch this video to see how to return or exchange a device or accessory you purchased from ɧ»¢ÊÓƵ wireless.
Length: 2:00