Apple iPhone <\/div><\/span> Check for Physical Damage<\/div><\/h1> These examples help you identify physical or liquid damage that could affect the performance of your Apple®<\/span> iPhone®<\/span>.<\/div><\/div> Before you begin<\/div><\/h2> Prepaid service customers<\/div><\/b>: Visit a ɧ»¢ÊÓƵ store<\/a> to order warranty replacements. Orders for prepaid warranty issues can\x27t be processed via Customer Service.<\/div><\/div> Standard service customers<\/div><\/b>: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee<\/a>.<\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div> Liquid or Corrosion Evidence<\/div><\/h2> iPhone models before the iPhone 7 do not have an IP (Ingress Protection or International Protection) rating. Extra care should be taken to prevent dust or water damage.<\/div><\/div> To check for water damage indicators for your iPhone, look for: - corrosion, discoloration, or oxidation on the charging \/ headset port, SIM tray.<\/div><\/li>
- moisture under the display screen.<\/div><\/li>
- Liquid Detection Indicator that has been activated. Apple uses a white field to indicate that a device has had no liquid contact. When the indicator comes in contact with liquid, the white field turns red.<\/div><\/div><\/div><\/li><\/div><\/ul><\/div><\/div> In addition to the SIM tray, indicators may be located in the headphone jack and charging ports, depending on the model. Check out this Apple Support page<\/a> for help with locating the Liquid Detection Indicator for your specific iPhone model.<\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div>
Damaged Ports<\/div><\/h2> - View the following ports using a bright light and magnifier if possible:<\/div><\/span>
- USB \/ Charging: Examples of charging port damage include but are not limited to:
- port is loose or wiggles.<\/div><\/li>
- bent ports.<\/div><\/li>
- corrosion.<\/div><\/li><\/div><\/ul><\/div><\/li>
- SIM Tray (if available)<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>
Display Issues or Damaged Buttons \/ Camera<\/div><\/h2> - Examples of screen damage \/ button issues include but are not limited to:<\/div><\/span>
- Display<\/div><\/b>: Examples of display issues include but are not limited to solid line(s) present across the screen, bleeding display, punctures, cracks or excessive scratches.<\/div><\/li>
- Separation<\/div><\/b>: Examples of separation include but are not limited to lens or housing separating from device frame.<\/div><\/li>
- Missing physical buttons<\/div><\/b>: Volume, Power \/ Side button missing or damaged.<\/div><\/li>
- Warping<\/div><\/b>: Device or screen won\x27t lay flat.<\/div><\/li>
- Pixel Deformities<\/div><\/b>: Caused by physical impact to the screen or device.<\/div><\/li>
- Camera<\/div><\/b>: Missing or cracked camera lens.<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>
Hardware Modifications<\/div><\/h2> - A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.<\/div><\/li>
- Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer\x27s original warranty and is considered physical damage.<\/div><\/li>
- Hardware modifications include, but are not limited to:
- bezels or cases that involve opening the case and removing the original housing.<\/div><\/li>
- non\u002Dremovable back case detached.<\/div><\/li>
- device screens replaced.<\/div><\/li>
- aftermarket decorations attached permanently to the device.<\/div><\/li><\/div><\/ul><\/div><\/li><\/div><\/ul> <\/div><\/section><\/div> <\/div> <\/div>
Replacement Options<\/div><\/h2> - If damage is found, several replacement options<\/a> may be available.<\/div><\/li>
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Apple iPhone <\/div><\/span> Check for Physical Damage<\/div><\/h1>
These examples help you identify physical or liquid damage that could affect the performance of your Apple®<\/span> iPhone®<\/span>.<\/div><\/div>
Before you begin<\/div><\/h2> Prepaid service customers<\/div><\/b>: Visit a ɧ»¢ÊÓƵ store<\/a> to order warranty replacements. Orders for prepaid warranty issues can\x27t be processed via Customer Service.<\/div><\/div> Standard service customers<\/div><\/b>: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee<\/a>.<\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div> Liquid or Corrosion Evidence<\/div><\/h2> iPhone models before the iPhone 7 do not have an IP (Ingress Protection or International Protection) rating. Extra care should be taken to prevent dust or water damage.<\/div><\/div> To check for water damage indicators for your iPhone, look for: - corrosion, discoloration, or oxidation on the charging \/ headset port, SIM tray.<\/div><\/li>
- moisture under the display screen.<\/div><\/li>
- Liquid Detection Indicator that has been activated. Apple uses a white field to indicate that a device has had no liquid contact. When the indicator comes in contact with liquid, the white field turns red.<\/div><\/div><\/div><\/li><\/div><\/ul><\/div><\/div> In addition to the SIM tray, indicators may be located in the headphone jack and charging ports, depending on the model. Check out this Apple Support page<\/a> for help with locating the Liquid Detection Indicator for your specific iPhone model.<\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div>
Damaged Ports<\/div><\/h2> - View the following ports using a bright light and magnifier if possible:<\/div><\/span>
- USB \/ Charging: Examples of charging port damage include but are not limited to:
- port is loose or wiggles.<\/div><\/li>
- bent ports.<\/div><\/li>
- corrosion.<\/div><\/li><\/div><\/ul><\/div><\/li>
- SIM Tray (if available)<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>
Display Issues or Damaged Buttons \/ Camera<\/div><\/h2> - Examples of screen damage \/ button issues include but are not limited to:<\/div><\/span>
- Display<\/div><\/b>: Examples of display issues include but are not limited to solid line(s) present across the screen, bleeding display, punctures, cracks or excessive scratches.<\/div><\/li>
- Separation<\/div><\/b>: Examples of separation include but are not limited to lens or housing separating from device frame.<\/div><\/li>
- Missing physical buttons<\/div><\/b>: Volume, Power \/ Side button missing or damaged.<\/div><\/li>
- Warping<\/div><\/b>: Device or screen won\x27t lay flat.<\/div><\/li>
- Pixel Deformities<\/div><\/b>: Caused by physical impact to the screen or device.<\/div><\/li>
- Camera<\/div><\/b>: Missing or cracked camera lens.<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>
Hardware Modifications<\/div><\/h2> - A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.<\/div><\/li>
- Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer\x27s original warranty and is considered physical damage.<\/div><\/li>
- Hardware modifications include, but are not limited to:
- bezels or cases that involve opening the case and removing the original housing.<\/div><\/li>
- non\u002Dremovable back case detached.<\/div><\/li>
- device screens replaced.<\/div><\/li>
- aftermarket decorations attached permanently to the device.<\/div><\/li><\/div><\/ul><\/div><\/li><\/div><\/ul> <\/div><\/section><\/div> <\/div> <\/div>
Replacement Options<\/div><\/h2> - If damage is found, several replacement options<\/a> may be available.<\/div><\/li>
-
Prepaid service customers<\/div><\/b>: Visit a ɧ»¢ÊÓƵ store<\/a> to order warranty replacements. Orders for prepaid warranty issues can\x27t be processed via Customer Service.<\/div><\/div>
Standard service customers<\/div><\/b>: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee<\/a>.<\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div>
Liquid or Corrosion Evidence<\/div><\/h2> iPhone models before the iPhone 7 do not have an IP (Ingress Protection or International Protection) rating. Extra care should be taken to prevent dust or water damage.<\/div><\/div> To check for water damage indicators for your iPhone, look for: - corrosion, discoloration, or oxidation on the charging \/ headset port, SIM tray.<\/div><\/li>
- moisture under the display screen.<\/div><\/li>
- Liquid Detection Indicator that has been activated. Apple uses a white field to indicate that a device has had no liquid contact. When the indicator comes in contact with liquid, the white field turns red.<\/div><\/div><\/div><\/li><\/div><\/ul><\/div><\/div> In addition to the SIM tray, indicators may be located in the headphone jack and charging ports, depending on the model. Check out this Apple Support page<\/a> for help with locating the Liquid Detection Indicator for your specific iPhone model.<\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div>
Damaged Ports<\/div><\/h2> - View the following ports using a bright light and magnifier if possible:<\/div><\/span>
- USB \/ Charging: Examples of charging port damage include but are not limited to:
- port is loose or wiggles.<\/div><\/li>
- bent ports.<\/div><\/li>
- corrosion.<\/div><\/li><\/div><\/ul><\/div><\/li>
- SIM Tray (if available)<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>
Display Issues or Damaged Buttons \/ Camera<\/div><\/h2> - Examples of screen damage \/ button issues include but are not limited to:<\/div><\/span>
- Display<\/div><\/b>: Examples of display issues include but are not limited to solid line(s) present across the screen, bleeding display, punctures, cracks or excessive scratches.<\/div><\/li>
- Separation<\/div><\/b>: Examples of separation include but are not limited to lens or housing separating from device frame.<\/div><\/li>
- Missing physical buttons<\/div><\/b>: Volume, Power \/ Side button missing or damaged.<\/div><\/li>
- Warping<\/div><\/b>: Device or screen won\x27t lay flat.<\/div><\/li>
- Pixel Deformities<\/div><\/b>: Caused by physical impact to the screen or device.<\/div><\/li>
- Camera<\/div><\/b>: Missing or cracked camera lens.<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>
Hardware Modifications<\/div><\/h2> - A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.<\/div><\/li>
- Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer\x27s original warranty and is considered physical damage.<\/div><\/li>
- Hardware modifications include, but are not limited to:
- bezels or cases that involve opening the case and removing the original housing.<\/div><\/li>
- non\u002Dremovable back case detached.<\/div><\/li>
- device screens replaced.<\/div><\/li>
- aftermarket decorations attached permanently to the device.<\/div><\/li><\/div><\/ul><\/div><\/li><\/div><\/ul> <\/div><\/section><\/div> <\/div> <\/div>
Replacement Options<\/div><\/h2> - If damage is found, several replacement options<\/a> may be available.<\/div><\/li>
-
iPhone models before the iPhone 7 do not have an IP (Ingress Protection or International Protection) rating. Extra care should be taken to prevent dust or water damage.<\/div><\/div>
To check for water damage indicators for your iPhone, look for:
- corrosion, discoloration, or oxidation on the charging \/ headset port, SIM tray.<\/div><\/li>moisture under the display screen.<\/div><\/li>Liquid Detection Indicator that has been activated.Apple uses a white field to indicate that a device has had no liquid contact. When the indicator comes in contact with liquid, the white field turns red.<\/div><\/div><\/div><\/li><\/div><\/ul><\/div><\/div>In addition to the SIM tray, indicators may be located in the headphone jack and charging ports, depending on the model. Check out this Apple Support page<\/a> for help with locating the Liquid Detection Indicator for your specific iPhone model.<\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div>Damaged Ports<\/div><\/h2>
- View the following ports using a bright light and magnifier if possible:<\/div><\/span>
- USB \/ Charging: Examples of charging port damage include but are not limited to:
- port is loose or wiggles.<\/div><\/li>bent ports.<\/div><\/li>corrosion.<\/div><\/li><\/div><\/ul><\/div><\/li>SIM Tray (if available)<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>Display Issues or Damaged Buttons \/ Camera<\/div><\/h2>
- Examples of screen damage \/ button issues include but are not limited to:<\/div><\/span>
- Display<\/div><\/b>: Examples of display issues include but are not limited to solid line(s) present across the screen, bleeding display, punctures, cracks or excessive scratches.<\/div><\/li>Separation<\/div><\/b>: Examples of separation include but are not limited to lens or housing separating from device frame.<\/div><\/li>Missing physical buttons<\/div><\/b>: Volume, Power \/ Side button missing or damaged.<\/div><\/li>Warping<\/div><\/b>: Device or screen won\x27t lay flat.<\/div><\/li>Pixel Deformities<\/div><\/b>: Caused by physical impact to the screen or device.<\/div><\/li>Camera<\/div><\/b>: Missing or cracked camera lens.<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>Hardware Modifications<\/div><\/h2>
- A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.<\/div><\/li>Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer\x27s original warranty and is considered physical damage.<\/div><\/li>Hardware modifications include, but are not limited to:
- bezels or cases that involve opening the case and removing the original housing.<\/div><\/li>non\u002Dremovable back case detached.<\/div><\/li>device screens replaced.<\/div><\/li>aftermarket decorations attached permanently to the device.<\/div><\/li><\/div><\/ul><\/div><\/li><\/div><\/ul> <\/div><\/section><\/div> <\/div> <\/div>Replacement Options<\/div><\/h2>
- If damage is found, several replacement options<\/a> may be available.<\/div><\/li>