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One Talk Portal
Enable / Disable Hold Music

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One Talk Portal <\/div><\/span> Enable \/ Disable Hold Music<\/div><\/h1>
Use the One Talk admin portal to decide whether callers on hold hear silence, a standard melody from ɧ��Ƶ, or a custom audio file that you upload.<\/div><\/div>

Before you begin<\/div><\/h2>

To record your own music or announcement, we recommend downloading and using the Broadsoft Recorder (searchable under that name from the Apple®<\/span> App or Google Play™<\/span> Store). The Broadsoft Recorder formats the recording for you, so it is simple to use.<\/div><\/div>
Alternatively, you can use other programs and applications such as G711.org to format existing Digital Rights Management (DRM) free audio files to the correct specifications.<\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div>

Steps<\/div><\/h2>
Sign in to My Business<\/a>.<\/div><\/span><\/div><\/li>
Click
Manage Account<\/div><\/span> from the top navigation bar.<\/div><\/span><\/div><\/li>
From the Product Portals section, click
One Talk<\/div><\/span>.<\/div><\/span><\/div><\/li>
From the \x27I want to\x27 section, click
Manage features<\/div><\/span>.<\/div><\/span><\/div><\/li>
From the Business Features tab, click
Music On Hold<\/div><\/span>.<\/div><\/span><\/div><\/li>
Select one of the following options then click
Submit<\/div><\/span>:<\/div><\/span>
Off<\/div><\/li>
Play predefined music provided by ɧ��Ƶ <\/div><\/li>
Play custom music<\/div><\/li><\/div><\/ul><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>

Upload Custom Music <\/div><\/h2>
Sign in to My Business<\/a>.<\/div><\/span><\/div><\/li>
Click
Manage Account<\/div><\/span> from the top navigation bar.<\/div><\/span><\/div><\/li>
From the Product Tools section, click
One Talk<\/div><\/span>.<\/div><\/span><\/div><\/li>
From the \x27I want to\x27 section, click
Manage features<\/div><\/span>.<\/div><\/span><\/div><\/li>
From the Business Features tab, click
Music On Hold<\/div><\/span>.<\/div><\/span><\/div><\/li>
From the \x27Music On Hold\x27 page, click
Replace Existing<\/div><\/span>.<\/div><\/span><\/div><\/li>
Click
Upload<\/div><\/span> then select the appropriate music file from your computer.<\/div><\/span>

To use or record your own music or announcement, make sure the resulting audio file meets the following criteria:<\/div><\/div>
WAV file format<\/div><\/li>
CCITT, u\u002Dlaw, or a\u002Dlaw codec<\/div><\/li>
8 kHz (sampling rate\/frequency)<\/div><\/li>
8 bit mono<\/div><\/li>
5 MB or less total size (approximately 10 minutes of playback)<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li>
Click
Submit<\/div><\/span>.<\/div><\/span><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div> <\/article> <\/body>\n<\/html>'; var parsedkb = $($.parseHTML(htmlString)); $('#kbArticleNew').html(parsedkb);