One Talk Portal <\/div><\/span> View \/ Manage Call Forward Settings<\/div><\/h1>

Use the One Talk web portal to control where incoming calls go under various conditions, such as when you\x27re busy or away from your desk, ensuring continuous availability.<\/div><\/div>

Before you begin<\/div><\/h2>

Call Forward (No Answer \/ Busy Transfer \/ Always Call Forward) settings can also be controlled on the Desk Phone and One Talk Mobile Client.<\/div><\/div>

Overall ring time settings can be controlled on the desk phone but not in the mobile app.<\/div><\/div>

Adjusting ring time settings in conjunction with No Answer Transfer or Busy Transfer on a desk phone changes the amount of time the desk phone rings. For exmaple, when adjusting the ring time to 3 rings results in a 15\u002Dsecond ring time. This can cause unwanted results for incoming calls to the One Talk phone number when called directly or transferred by an Auto Receptionist or other line type. <\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div>

Steps<\/div><\/h2>

Sign in to My Business<\/a>.<\/div><\/span><\/div><\/li>
Click
Manage Account<\/div><\/span> from the top navigation bar.<\/div><\/span><\/div><\/li>
From the Product Portals section, click
One Talk<\/div><\/span>.<\/div><\/span><\/div><\/li>
From the \x27I want to\x27 section, click
Manage features<\/div><\/span>.<\/div><\/span><\/div><\/li>
Click the
User Features tab<\/div><\/span>.<\/div><\/span><\/div><\/li>
Click
Call Forwarding<\/div><\/span>.<\/div><\/span><\/div><\/li>
Do one of the following:<\/div><\/span>
To configure Always \/ Busy \/ No Answer forwarding:
Select the desired tab (e.g., Always, Busy, No answer).<\/div><\/li>
Click the
Status switch<\/div><\/span> next to the preferred line to turn on or off.<\/div><\/li>
Do one of the following:
To forward calls to Voicemail, select
Voice mail<\/div><\/span>.<\/div><\/li>
To forward calls to another number, select
Phone number<\/div><\/span> then enter the forward target number into the Phone number field.<\/div><\/li><\/div><\/ul><\/div><\/li>
Click
Submit<\/div><\/span>.<\/div><\/li><\/div><\/ol> <\/div><\/li>
To configure Selective forwarding:
Click the
Selective tab<\/div><\/span>.<\/div><\/li>
Click the
Add icon<\/div><\/span> to the left of the line for which you want to configure forwarding.<\/div><\/li>
Click
Add new<\/div><\/span> then select
Specific numbers<\/div><\/span>.<\/div><\/li>
Click
Select lines from the list<\/div><\/span>.<\/div><\/li>
Select the applicable lines then click tap
Save<\/div><\/span>.<\/div><\/li>
Enter the forward target number into the Phone number field.<\/div><\/li>
Do one of the following:
To forward calls to Voicemail, select
Voice mail<\/div><\/span>.<\/div><\/li>
To send to another line, enter the target number into the \x27Forward to\x27 field.<\/div><\/li><\/div><\/ul><\/div><\/li>
Select the Active time (Always or Custom).
To set a custom schedule, a schedule must first be created<\/a> in the admin portal.<\/div><\/div><\/div><\/li>
Click
Submit<\/div><\/span>.<\/div><\/li><\/div><\/ol> <\/div><\/li><\/div><\/ul><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div> <\/article> <\/body>\n<\/html>'; var parsedkb = $($.parseHTML(htmlString)); $('#kbArticleNew').html(parsedkb);