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LG Stylo 6 - Check for Physical Damage

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LG Stylo 6 \u002D Check for Physical Damage<\/div><\/h1>
Here\x27s how to help determine if your Stylo 6 has liquid or other physical damage.<\/div><\/div>

Options for customers if physical damage is found:<\/div><\/div>
Device Protection<\/a>:
Check the customer\x27s mobile number to verify they have an insurance feature.<\/div><\/div><\/div><\/li>
Certified Pre\u002DOwned (CPO) Program<\/a>:
If qualified, the customer can take advantage of this program.<\/div><\/div><\/div><\/li>
Device Payment \/ Upgrade<\/a>:
If eligible, the customer can take advantage of these programs.<\/div><\/div><\/div><\/li>
Customer Provided Equipment (CPE):
The customer can activate an alternate device if it\x27s compatible with our network.<\/div><\/div><\/div><\/li>
Authorized Repair \/ Replacement:
The customer can contact the manufacturer or an authorized service center for replacement or repair options.<\/div><\/div><\/div><\/li><\/div><\/ul><\/div><\/div>
For additional details, refer to Device Replacement Options<\/a>.<\/div><\/div>
If you are enrolled in LG\x27s Second Year Promise Warranty Extension Program, visit this support page<\/a>. This warranty\u002Dextension program only covers hardware defects (excludes damage) and you must have registered in advance.<\/div><\/div>
Prepaid service customers<\/div><\/span>: Visit a ɧ��Ƶ store<\/a> to order warranty replacements. Orders for prepaid warranty issues can\x27t be processed via Customer Service.<\/div><\/li>
Standard service customers<\/div><\/span>: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a Damaged Device Fee<\/a>.<\/div><\/li><\/div><\/ul><\/div><\/div>
Device damage examples include, but are not limited to:<\/div><\/div> <\/div><\/section><\/div>

Liquid or Corrosion Evidence<\/div><\/h2>
To identify if your device has water damage, check for:<\/div><\/span>

corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports.<\/div><\/li>
moisture under the display screen.<\/div><\/li>
Liquid Detection Indicator (LDI) \/ Liquid Contact Indicator (LCI) is activated.
LG uses a white field with pink or red \x22X\x22 marks to indicate a device that has had no liquid contact. When the indicator comes in contact with liquid, the \x22X\x22 marks become pink or red smudge marks across the white field.<\/div><\/div>
$\x22LDI\x22$ <\/div><\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>

Damaged Ports<\/div><\/h2>
View the following ports using a bright light and magnifier if possible:<\/div><\/span>

Headset
The image below is an example and may vary by device.<\/div><\/div>
$\x22Damaged$ <\/div><\/div><\/li>
SIM tray
The image below is an example and may vary by device.<\/div><\/div>
$\x22Damaged$ <\/div><\/div><\/li>
USB \/ Charging
Examples of charging port damage include but are not limited to:<\/div><\/div>
Port loose or wiggles<\/div><\/li>
Bent<\/div><\/li>
Corrosion
The images below are examples and may vary by device.<\/div><\/div>
$\x22Damaged$ <\/div>
$\x22Corrosion$ <\/div><\/div><\/li>
Memory card<\/div><\/li><\/div><\/ul><\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>

Display or Physical Button Issues<\/div><\/h2>

Examples of screen damage \/ button issues include but are not limited to:<\/div><\/div>
Bleeding display
The image below is an example and may vary by device.<\/div><\/div>
$\x22Cracks$ <\/div><\/div><\/li>
Cracks
The image below is an example and may vary by device.<\/div><\/div>
$\x22Cracked$ <\/div><\/div><\/li>
Excessive scratches
The images below are examples and may vary by device.<\/div><\/div>
$\x22Scratchesd$ <\/div><\/div><\/li>
Separation
Examples of separation include but are not limited to (e.g., lens or housing separating from device frame).<\/div><\/div>
The image below is an example and may vary by device.<\/div><\/div>
$\x22Housing$ <\/div><\/div><\/li>
Missing physical buttons (e.g., volume, power, home, etc.)
The image below is an example and may vary by device.<\/div><\/div>
$\x22Shattered$ <\/div><\/div><\/li>
Warping
Device or screen won\x27t lay flat.<\/div><\/div>
The image below is an example and may vary by device.<\/div><\/div>
$\x22Warped$ <\/div><\/div><\/li>
Lines
Solid line(s) present across the screen.<\/div><\/div>
The image below is an example and may vary by device.<\/div><\/div>
$\x22Lines$ <\/div><\/div><\/li>
Pixel Deformities
Caused by physical impact to screen or device.<\/div><\/div>
The images below are examples and may vary by device.<\/div><\/div>
$\x22Pixels$ <\/div>
$\x22Pixel$ <\/div><\/div><\/li>
Punctures
The image below is an example and may vary by device.<\/div><\/div>
$\x22Punctured$ <\/div><\/div><\/li><\/div><\/ul> <\/div><\/section><\/div> <\/div> <\/div>

Missing or Cracked Camera Lenses<\/div><\/h2>

Missing camera lens
The image below is an example and may vary by device.<\/div><\/div>
$\x22Missing$ <\/div><\/div><\/li>
Cracked camera lens
The image below is an example and may vary by device.<\/div><\/div>
$\x22Cracked$ <\/div><\/div><\/li><\/div><\/ul> <\/div><\/section><\/div> <\/div> <\/div>

Hardware Modifications<\/div><\/h2>

A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.<\/div><\/li>
Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer\x27s original warranty and is considered physical damage.<\/div><\/li>
Hardware modifications include, but are not limited to:
bezels or cases that involve opening the case and removing the original housing.<\/div><\/li>
non\u002Dremovable back case detached.<\/div><\/li>
device screens replaced.<\/div><\/li>
aftermarket decorations affixed permanently to the device.<\/div><\/li><\/div><\/ul><\/div><\/li><\/div><\/ul> <\/div><\/section><\/div> <\/div> <\/div>

Replacement Options<\/div><\/h2>

If damage is found, several replacement options<\/a> may be available.<\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div> <\/article> <\/body>\n<\/html>'; var parsedkb = $($.parseHTML(htmlString)); $('#kbArticleNew').html(parsedkb);