Queue Greetings<\/div><\/h2>

Click the
Play entrance greeting switch<\/div><\/span> to turn on or off.<\/div><\/span>
If turned on, callers hear a greeting after their call connects.<\/div><\/div> <\/div><\/div><\/div><\/li>
Click
Play entire greeting to completion every time<\/div><\/span> to turn on or off.<\/div><\/span>
If turned off, the greeting is only played if the caller is put into queue due to all agents being busy.<\/div><\/div>
If turned on, all callers hear the entrance greeting before connecting to an available agent.<\/div><\/div> <\/div><\/div><\/div><\/li>
Select
System greeting<\/div><\/span> or
Custom greetings<\/div><\/span>.<\/div><\/span>
If Custom greetings is selected, you can upload an audio file which meets the following criteria:<\/div><\/div>
.WAV file type<\/div><\/li>
CITT, u\u002Dlaw, or a\u002Dlaw codec<\/div><\/li>
8.000 kHz (sampling rate\/frequency)<\/div><\/li>
8\u002Dbit mono<\/div><\/li>
2MB or less total size (7 minutes or shorter)<\/div><\/li><\/div><\/ul>
Alternatively, you can use other programs and applications such as G711.org to format existing Digital Rights Management (DRM) free audio files to the correct specifications.<\/div><\/div> <\/div><\/div><\/div><\/li>
Click the
On hold greeting switch<\/div><\/span> to turn on or off.<\/div><\/span>
If turned on, callers hear the specified message(s) while waiting to connect.<\/div><\/div> <\/div><\/div><\/div><\/li>
Select
System greeting<\/div><\/span> or
Custom greetings<\/div><\/span>.<\/div><\/span><\/div><\/li>
Click the
Comfort greeting switch<\/div><\/span> to turn on or off.<\/div><\/span><\/div><\/li>
Select
System greeting<\/div><\/span> or
Custom greetings<\/div><\/span>.<\/div><\/span><\/div><\/li>
Click the
Estimated wait message switch<\/div><\/span> to turn on or off.<\/div><\/span>
If turned on, the following options appear:<\/div><\/div>
Select the desired value from the
Time between messages dropdown menu<\/div><\/span> (10, 15 or 20 seconds).<\/div><\/li>
Select
Announce queue position<\/div><\/span> or
Announce wait time<\/div><\/span> to play the appropriate message at intervals while holding.<\/div><\/li>
Select the desired value from the
Default handling time per call dropdown menu<\/div><\/span> to assist in calculating wait time.<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div> <\/article> <\/body>\n<\/html>'; var parsedkb = $($.parseHTML(htmlString)); $('#kbArticleNew').html(parsedkb);