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Google Pixel Fold
Check for Physical Damage

2026-07-31 13:03:52.809
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Google Pixel Fold <\/div><\/span> Check for Physical Damage<\/div><\/h1>
These examples help you identify physical or liquid damage that could affect the performance of your Pixel Fold.<\/div><\/div>

Before you begin<\/div><\/h2>
Prepaid service customers<\/div><\/b>: Visit a ɧ»¢ÊÓƵ store<\/a> to order warranty replacements. Orders for prepaid warranty issues can\x27t be processed via Customer Service.<\/div><\/div>
Standard service customers<\/div><\/b>: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee<\/a>.<\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div>

Liquid or Corrosion Evidence<\/div><\/h2>
  1. To identify if your device has water damage, check for:<\/div><\/span>
    • corrosion, discoloration or oxidation on the charging port or SIM tray.<\/div><\/li>
    • moisture under the display screen.<\/div><\/li>
    • Liquid Detection Indicator (LDI) \/ Liquid Contact Indicator (LCI) is activated.
      The Pixel Fold uses a white field with pink or red \x27X\x27 marks to indicate a device that has had no liquid contact. When the indicator comes in contact with liquid, the \x27X\x27 marks become pink or red smudge marks across the white field.<\/div><\/div>
      The Liquid Damage Indicator (LDI) is located in the SIM card tray. Simply remove the tray to view the LDI.<\/div><\/div>
      \x22LDI\x22<\/div>
      \x22LDI<\/div><\/div><\/div>
      \x22LDI<\/div><\/div><\/div><\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>

      Damaged Ports<\/div><\/h2>
      1. View the following ports using a bright light and magnifier if possible:<\/div><\/span>
        • USB \/ Charging: Examples of charging port damage include but are not limited to:
          • the port is loose or wiggles.<\/div><\/li>
          • the port is bent.<\/div><\/li>
          • corrosion.<\/div><\/li><\/div><\/ul><\/div><\/li>
          • SIM tray<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>

            Display Issues or Damaged Buttons \/ Camera<\/div><\/h2>
            1. Examples of screen damage \/ button issues include but are not limited to:<\/div><\/span>
              • Display<\/div><\/b>: Examples of display issues include but are not limited to solid line(s) present across the screen, bleeding display, punctures, cracks or excessive scratches.<\/div><\/li>
              • Separation<\/div><\/b>: Examples of separation include but are not limited to lens or housing separating from device frame.<\/div><\/li>
              • Missing physical buttons<\/div><\/b>: Volume, Power button missing or damaged.<\/div><\/li>
              • Warping<\/div><\/b>: Device or screen won\x27t lay flat.<\/div><\/li>
              • Pixel Deformities<\/div><\/b>: Caused by physical impact to the screen or device.<\/div><\/li>
              • Camera<\/div><\/b>: Missing or cracked camera lens.<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>

                Hardware Modifications<\/div><\/h2>