One Talk Mobile App <\/div><\/span> Troubleshoot Call\u002DThrough Errors<\/div><\/h1>

Follow these steps to correct error messages that may occur when attempting to validate your mobile number during Call\u002DThrough setup in the One Talk mobile app.<\/div><\/div>

Before you begin<\/div><\/h2>

The instructions below will help if you experience error messages at the following screen while setting up Call\u002DThrough:

<\/div><\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div>

Generic error messages (e.g., An error occurred, please try again later, etc.)<\/div><\/h2>

Ensure the entered number was the native phone number of the device on which the app is installed and not the One Talk number.<\/div><\/span>

If the number entered was not the One Talk number, continue to step 2.<\/div><\/div> <\/div><\/div><\/div><\/li>

Close the

One Talk app<\/div><\/span>.<\/div><\/span><\/div><\/li>

Turn off Wi\u002DFi on your device.<\/div><\/span><\/div><\/li>

Ensure your device is receiving strong cellular signal.<\/div><\/span><\/div><\/li>

Open the

One Talk app<\/div><\/span>.<\/div><\/span><\/div><\/li>

Tap the

3\u002Dline Menu<\/div><\/span>.<\/div><\/span><\/div><\/li>

Tap the

Calling mode switch<\/div><\/span> at the center of the screen to turn Call\u002DThrough on and reattempt setup.<\/div><\/span><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>

Error: Call\u002DThrough is unavailable at this time<\/div><\/h2>

This error can occur if Call\u002DThrough was not turned off before changing devices or reinstalling the One Talk app.<\/div><\/div> <\/div><\/section>

Install the
One Talk app<\/div><\/span> on a different device.<\/div><\/span><\/div><\/li>
Open the app then tap the
3\u002Dline Menu<\/div><\/span>.<\/div><\/span><\/div><\/li>
Tap
Settings<\/div><\/span>.<\/div><\/span><\/div><\/li>
Navigate:
Calling<\/div><\/span>
Call\u002DThrough<\/div><\/span>
Manage Call\u002DThrough Numbers<\/div><\/span><\/div><\/span>.<\/div><\/span><\/div><\/li>
Tap the
Delete icon<\/div><\/span> next to the phone number for the device you want to remove.<\/div><\/span><\/div><\/li>
Close the
One Talk app<\/div><\/span>.<\/div><\/span><\/div><\/li>
On the device you want to use for Call\u002DThrough, reopen the app then tap the
²Ñ±ð²Ô³ÜÌý¾±³¦´Ç²Ô<\/div><\/span><\/div><\/span>.<\/div><\/span><\/div><\/li>
Tap the
Calling mode switch<\/div><\/span> to enable Call\u002DThrough then reattempt setup.<\/div><\/span><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>
<\/div><\/h2>
<\/div>
Activate \/ Set Up Call\u002DThrough<\/div><\/span><\/a><\/div> <\/div>