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MOTO G PLAY - 2024
Check for Physical Damage

2026-05-08 18:03:17.27
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MOTO G PLAY \u002D 2024 <\/div><\/span> Check for Physical Damage<\/div><\/h1>
These examples help you identify physical or liquid damage that could affect the performance of your moto g play \u002D 2024.<\/div><\/div>

Before you begin<\/div><\/h2>
Prepaid service customers<\/div><\/b>: Visit a ɧ»¢ÊÓƵ store<\/a> to order warranty replacements. Orders for prepaid warranty issues can\x27t be processed via Customer Service. <\/div><\/div>
Standard service customers<\/div><\/b>: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee<\/a>.<\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div>

Liquid or Corrosion Evidence<\/div><\/h2>
To identify if your device has water damage, check for:
  • corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports.<\/div><\/li>
  • Moisture under the display screen.<\/div><\/li>
  • Liquid Detection Indicator (LDI) \/ Liquid Contact Indicator (LCI) is activated.
    Motorola uses a white field with pink or red \x22X\x22 marks to indicate a device that has had no liquid contact. When the indicator comes in contact with liquid, the \x22X\x22 marks become pink or red smudge marks across the white field.<\/div><\/div>
    \x22LDI\x22<\/div>
    The Liquid Damage Indicator (LDI) is located in the SIM card tray. Simply remove the tray to view the LDI (top of slot).<\/div><\/div>
    \x22LDI location\x22<\/div><\/div><\/li><\/div><\/ul><\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div>

    Damaged Ports<\/div><\/h2>
    1. View the following ports using a bright light and magnifier if possible:<\/div><\/span>
      • USB \/ Charging: Examples of charging port damage include but are not limited to:
        • Port is loose or wiggles<\/div><\/li>
        • Bent<\/div><\/li>
        • Corrosion<\/div><\/li><\/div><\/ul><\/div><\/li>
        • SIM Tray<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>

          Display Issues or Damaged Buttons \/ Camera<\/div><\/h2>
          1. Examples of screen damage \/ button issues include but are not limited to:<\/div><\/span>
            • Display<\/div><\/b>: Examples of display issues include but are not limited to solid line(s) present across the screen, bleeding display, punctures, cracks or excessive scratches.<\/div><\/li>
            • Separation<\/div><\/b>: Examples of separation include but are not limited to lens or housing separating from device frame.<\/div><\/li>
            • Missing physical buttons<\/div><\/b>: Volume, Power \/ Side button missing or damaged.<\/div><\/li>
            • Warping<\/div><\/b>: Device or screen won\x27t lay flat.<\/div><\/li>
            • Pixel Deformities<\/div><\/b>: Caused by physical impact to the screen or device.<\/div><\/li>
            • Camera<\/div><\/b>: Missing or cracked camera lens.<\/div><\/li><\/div><\/ul> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div>

              Hardware Modifications<\/div><\/h2>