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Do you need to disconnect your ɧ»¢ÊÓƵ Fios service?
We¡¯re sorry to see you go. If you need to disconnect your ɧ»¢ÊÓƵ Fios service you can either:
- Call us Monday ¨C Friday, 8 AM-7 PM ET, or Saturday, 8 AM-5 PM ET, at 1-800-VERIZON (800-837-4966). Remember to have your account information on hand.
- Disconnect using My ɧ»¢ÊÓƵ* by either:
- Choosing Disconnect Service on the My ɧ»¢ÊÓƵ Account Dashboard.
- Choosing Disconnect Service on the My ɧ»¢ÊÓƵ Account Settings page.
- Signing in to and tapping Chat
- Type ¡°Cancel¡± in the Ask a question box.
- Follow the prompts to disconnect a line or chat with a live agent.
Note: For ɧ»¢ÊÓƵ mobile account, visit How to disconnect lines or cancel your ɧ»¢ÊÓƵ mobile phone service.
*Exception: Disconnecting online is available to customers with Fios services (i.e., Fios Home Internet, Fios Home Phone, Fios TV) only. Those with other home services (e.g., High Speed Internet, DSL, etc. ) must contact Customer Service to disconnect.
Already disconnected your Fios service?
After we¡¯ve disconnected Fios service, you can still sign in to to:
- Check status.
- Learn what to expect with your final bill.
- Track the status of pending refunds.
- Make sure we¡¯ve received your equipment return.
FAQs
If I disconnect my Fios service will I have to pay an early termination fee?
When I disconnect, will I have to return my equipment?
When I disconnect, what happens to my Auto Pay and Paper-Free Billing?
I have a credit balance, when will I get that back?
Options when you¡¯re moving, going away or need service changes
We know sometimes things change. Whether you¡¯re looking to move, cut costs, or simply pause (suspend) your Fios service, ɧ»¢ÊÓƵ has the solution for you.
Moving? You may be able to stay with ɧ»¢ÊÓƵ.
If you're moving to a new location, check to see if ɧ»¢ÊÓƵ home internet service is available there. ?
Going out of town?
If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. You can suspend your ɧ»¢ÊÓƵ services instead.
Find out how to suspend service.
Ready for a plan change?
Sign in to My ɧ»¢ÊÓƵ to make changes to your account or explore other service options.? You can easily make the changes online.?