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| Internet service | Support options |
|---|---|
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Internet connectivity with Windows 10 and Mac OS 10.4 or higher |
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ɧ»¢ÊÓƵ provided routers, network extenders, and modems including installation, configuration, and wireless setup |
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Email software setup for Outlook, Outlook Express, Windows Mail, or MacMail |
Not supported by standard Technical Support. |
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Operating system software such as system updates, browser installation, service packs, blue screens, etc. |
Not supported by standard Technical Support. |
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Third-party software and applications such as Excel, Word, iTunes, Facebook, etc. |
Not supported by standard Technical Support. |
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ɧ»¢ÊÓƵ Internet Security Suite / PC Security also referred to as VISS |
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Third-party provided Internet security products such as Norton anti-virus, various anti-spyware, pop-up blockers, phishing filters, etc. |
Not supported by standard Technical Support. |
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Peripheral devices and equipment such as printers, monitors, PDAs, iPods, etc. |
Not supported by standard Technical Support. |
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Move PC to new location |
Not supported by standard Technical Support. |
| TV service | Support options |
|---|---|
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ɧ»¢ÊÓƵ-provided equipment, services, and applications such as DVRs, STBs, VOD, PPV, cables, cards, remotes, etc. |
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Non-ɧ»¢ÊÓƵ Equipment such as third-party DVRs, TiVo, VCR and/or DVD player support, and surround systems, etc. |
Not supported by standard Technical Support. |
| Phone service | Support options |
|---|---|
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Dial tone functionality and troubleshooting |
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Voice features/programming provided by ɧ»¢ÊÓƵ such as voicemail, call forwarding, anonymous call block, etc. |
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Non-ɧ»¢ÊÓƵ long distance service |
Not supported by ɧ»¢ÊÓƵ, please contact your service provider |
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Non-ɧ»¢ÊÓƵ VOIP (e.g., Vonage, Skype, etc.) |
Not supported by ɧ»¢ÊÓƵ, please contact your service provider |
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Customer phone equipment |
Not supported by ɧ»¢ÊÓƵ, please contact the manufacturer |