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Let us know in advance about any customer-initiated maintenance activity that will impact your service to prevent triggering false alarms when your service goes down. Without knowing in advance, ɧ»¢ÊÓƵ will assume an issue in your network caused the outage and will trigger automated alarms to get your service back up and running as quickly as possible.

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Submit a maintenance notice

1. Log in to

2. Select Service > Create service/Change request

3. Select the Customer Name

4. Select the CategoryÌýandÌýTypeÌýfor the product or service you are updating

5. Under Item, you can create three types of customer maintenance requests:

   • Customer Maintenance - Location:Ìýif the maintenance will be performed on an entire location - such as a floor, building or site
   • Customer Maintenance - Managed Entity/Instance:Ìýif the maintenance will be performed on a specific device or entity
   • Customer Maintenance with Assistance:Ìýif the maintenance will need ɧ»¢ÊÓƵ engineer’s assistance

6. Enter your own customÌýTitleÌýandÌýObjectiveÌýfor the changeÌý

7. Enter theÌýStart Date and TimeÌýandÌýCompleted Date and TimeÌýfor your planned maintenance

8. ClickÌýAdd InventoryÌýto select the services that will be impacted by the maintenance

9. SubmitÌýthe request to notify ɧ»¢ÊÓƵ orÌýSave as DraftÌýto submit at a later time