Connect ɧ»¢ÊÓƵ IPCC (IP Toll free and Interactive Voice Response (IVR)) to your AI contact center solution:
ɧ»¢ÊÓƵ thanks you for trusting your voice AI integration needs to us. When you use ɧ»¢ÊÓƵ’s IP Toll Free to voice enable your customer interaction AI, you know you can count on our carrier grade, highly scalable network to provide voice treatments for your customer interactions. Our fully redundant Interactive Voice Response (IVR) platform, with media relay capabilities, can take direction on customer intent and treatment from your AI applications with our AI integration connector. This document provides background and implementation instructions for our current available voice bot connectors."
To purchase a Voice AI Connector, work with your ɧ»¢ÊÓƵ Sales Executive to purchase IP Contact Center (IPCC). Specifically, the IPIVR Premium option must be ordered. When purchasing this option, your accompanying SOW will provide you with ɧ»¢ÊÓƵ Consulting resources to:
- Build your call plan as defined based on your specific requirements
- Help to manage the project, coordinating ɧ»¢ÊÓƵ work with your own work with your AI provider and the Connector. Â
- Provide a source of knowledge about the connector to help with any configuration and initial troubleshooting questions
- Development and implementation of your test plan when all the development work is deemed complete.
- Gain your sign-off of project completion and move to production.
Once you are in production, any concerns or issues that may arise should first be addressed by your staff to ensure it is not an AI or Connector configuration issue. Once this is assessed and you need ɧ»¢ÊÓƵ support, please follow your standard IP Contact Center support process by placing a ticket with the ɧ»¢ÊÓƵ Enterprise Center. Your IPCC Welcome Kit, found here, can provide you with further information on placing a support ticket.