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Disputes: ɧ»¢ÊÓƵ Canada and CCTS
Disputes
Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687.
Commissaire aux plaintes relatives aux services de t¨¦l¨¦communications (CPRST)
Le CPRST est un organisme ind¨¦pendant ayant pour mandat de r¨¦gler les plaintes des particuliers et des petites entreprises de d¨¦tail relatives aux services de t¨¦l¨¦communications. Si vous avez une plainte ¨¤ propos de votre service t¨¦l¨¦phonique filaire ou sans fil ou de votre service Internet, vous devez d¡¯abord tenter de la r¨¦gler directement avec votre fournisseur de services. Si vous l¡¯avez fait et que vous n¡¯¨ºtes pas parvenu ¨¤ r¨¦gler la plainte de mani¨¨re satisfaisante, le CPRST pourrait vous aider sans frais. Pour en savoir davantage sur le CPRST, vous pouvez consulter son site Web ¨¤ , ou composer le num¨¦ro sans frais 1-888-221-1687.