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My ɧ��Ƶ

Block and unblock calls, texts, services on your mobile account FAQs

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Block unwanted calls & messages

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Learn how to block and unblock calls and messages on your mobile devices and how to turn account services on or off.

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What types of services can I block in My ɧ��Ƶ?

Block services

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Block unwanted calls, Video Calling, texts and in-app purchases from the My ɧ��Ƶ page..

Only Account Owners or Managers can manage these blocks.
If you have ɧ��Ƶ Family, this option may not be available in My ɧ��Ƶ. Instead you can use the ɧ��Ƶ Family app to block up to 20 numbers for yourself and enrolled dependents.

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From the My ɧ��Ƶ page, you can prevent devices on your account from being able to purchase and/or use certain types of calling, messaging and purchasing services.

You can:

Block calls & messages: Prevent a device from getting unwanted calls and texts from a specific number.*
Block services: Turn on or off options to prevent in-app purchases, set preferences for blocking incoming and outgoing picture and video messages, and control Video Calling use on your device.

Keep in mind: Only the Account Owner or Account Manager can block or unblock these services. Learn more about .

*If you have ɧ��Ƶ Family, this option may not be available in My ɧ��Ƶ. Instead you can use the ɧ��Ƶ Family app to block up to 20 numbers for yourself and enrolled dependents.

Why would I want to block a service?

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Some services let you make purchases that are charged to your account. Others use the data allowance included with your plan. You can avoid overage charges by blocking users on your account from using these services.

Worried about data overages? Get the unlimited experience that fits your needs on the network you want. Learn more about Unlimited plans.

What are my options for blocking spam calls?

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Here are some options to block specific numbers or prevent spammers and robocallers from reaching you:

- Block numbers (up to 5), messages, purchases and additional services.
Call Filter - Block all spam and robocalls. Learn more on our Call Filter page.
ɧ��Ƶ Family - Block numbers, texts, and inappropriate apps/websites for enrolled dependents.
- Good to know - If you have ɧ��Ƶ Family, you must use that to block calls and messages and not My ɧ��Ƶ.

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How do I block services in My ɧ��Ƶ?

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You can block messaging and services on the page in My ɧ��Ƶ if you're on a standard monthly mobile phone plan.

For step-by-step instructions, visit our How to steps.

Keep in mind: Only the Account Owner or Account Manager can block or unblock any of these services. Learn more about .

If I change my mobile number will that stop unwanted spam calls permanently?

Stop spam calls

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Changing your number is only a temporary fix.

for free for up to 90 days in My ɧ��Ƶ.
Use Call Filter for comprehensive spam blocking.
Permanently block up to 20 numbers with ɧ��Ƶ Family.

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No. Changing your number only stops spam calls temporarily. Instead you can:

from up to 5 phone numbers for free for up to 90 days in My ɧ��Ƶ. Account owners and account managers can choose to block numbers on all lines.*
Block unwanted spam calls with Call Filter.
Permanently block up to 20 phone numbers, including restricted, unavailable and private numbers with ɧ��Ƶ Family.

*If you have ɧ��Ƶ Family, this option may not be available in My ɧ��Ƶ. Instead you can use the ɧ��Ƶ Family app to block up to 20 numbers for yourself and enrolled dependents.

How do I remove a calling or texting block?

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You can remove a calling or texting block on the page in My ɧ��Ƶ.

For step-by-step instructions, visit our How to steps.

Keep in mind: Account Owners and Account Managers can choose to block and unblock a phone number on all lines of their account.

How do I unblock a service?

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You can unblock a service on the page in My ɧ��Ƶ.*

For step-by-step instructions, visit our How to steps.

Keep in mind: Only the Account Owner and Account Managers can choose to block and unblock any of these services. Learn more about .

*If you have ɧ��Ƶ Family, this option may not be available in My ɧ��Ƶ. Instead you can use the ɧ��Ƶ Family app to block up to 20 numbers for yourself and enrolled dependents.

When I block a service in My ɧ��Ƶ, how soon will the block go into effect?

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Your service block goes into effect immediately.

How do I block inappropriate websites?

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You can set up pre-defined content filters using ɧ��Ƶ Family. Learn more by visiting ɧ��Ƶ Family FAQs.

What should I do if I receive a spam text message?

Report spam texts

Generated by AI. Verify if needed.

Don't respond to spam texts or click any links; this could compromise your information. Keep the message on your phone and:

Forward the spam text to 7726.
When prompted, reply with the spammer's number.
You'll receive a confirmation. There are no charges for using 7726.

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Spam is an unsolicited commercial advertisement or any message that links to a virus or malicious software. Don't respond to the phone number or open any links in the message. Doing so may compromise your personal information and/or your mobile device.

If the message is still on your device, report the unwanted message:

Do not open any links. Forward the spam text message to short code 7726.
Once received, we'll send you a text message asking for the "From" address.
Reply to us with the "From" address of the unwanted message listed in the body of your text message.
You receive a free "Thank you" text message to verify receipt. We then investigate the spam text.

Keep in mind:

You won't receive any further updates once you've received the final "Thank You" text message.
There are no charges for messages sent to or received from 7726.

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Block calls and messages in the My ɧ��Ƶ app

2026-06-21 03:07:45.102

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Q: What types of services can I block in My ɧ����Ƶ?

From the My ɧ����Ƶ Blocks page, you can prevent devices on your account from being able to purchase and/or use certain types of calling, messaging and purchasing services. You can: Block calls & messages: Prevent a device from getting unwanted calls and texts from a specific number.* Block services: Turn on or off options to prevent in-app purchases, set preferences for blocking incoming and outgoing picture and video messages, and control Video Calling use on your device. Keep in mind: Only the Account Owner or Account Manager can block or unblock these services. Learn more about account access roles. *If you have ɧ����Ƶ Family, this option may not be available in My ɧ����Ƶ. Instead you can use the ɧ����Ƶ Family app to block up to 20 numbers for yourself and enrolled dependents.

Q: How do I block services in My ɧ����Ƶ?

You can block messaging and services on the Blocks page in My ɧ����Ƶ if you're on a standard monthly mobile phone plan. For step-by-step instructions, visit our How to steps. Keep in mind: Only the Account Owner or Account Manager can block or unblock any of these services. Learn more about account access roles.

Q: How do I remove a calling or texting block?

You can remove a calling or texting block on the Blocks page in My ɧ����Ƶ. For step-by-step instructions, visit our How to steps. Keep in mind: Account Owners and Account Managers can choose to block and unblock a phone number on all lines of their account.

Q: How do I unblock a service?

You can unblock a service on the Blocks page in My ɧ����Ƶ.* For step-by-step instructions, visit our How to steps. Keep in mind: Only the Account Owner and Account Managers can choose to block and unblock any of these services. Learn more about account access roles. *If you have ɧ����Ƶ Family, this option may not be available in My ɧ����Ƶ. Instead you can use the ɧ����Ƶ Family app to block up to 20 numbers for yourself and enrolled dependents.

Q: How do I block inappropriate websites?

You can set up pre-defined content filters using ɧ����Ƶ Family. Learn more by visiting ɧ����Ƶ Family FAQs.

My ɧ��Ƶ app <\/div><\/span> Block Calls \x26 Messages<\/div><\/h1>
Use the My ɧ��Ƶ app to temporarily block calls and messages, stopping unwanted communication from specific numbers.<\/div><\/div>

Before you begin<\/div><\/h2>

Call \x26 Message Blocking is a free, temporary service that lasts up to 90 days and blocks up to 5 phone numbers. For a permanent solution or to block more numbers, check out the following:
ɧ��Ƶ Family<\/a>: Permanently block calls, texts and other messages for up to 20 numbers.<\/div><\/li>
Call Filter<\/a>: Screen incoming calls, auto\u002Dblock spam<\/a> (robocalls) and report any unwanted numbers.<\/div><\/li><\/div><\/ul><\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div>

Steps<\/div><\/h2>
Open the
My ɧ��Ƶ app<\/div><\/span>.<\/div><\/span><\/div><\/li>
Tap the
Mobile tab<\/div><\/span> the tap
Manage devices<\/div><\/span>.<\/div><\/span><\/div><\/li>
If necessary, select the applicable mobile number from the dropdown in the upper\u002Dright.<\/div><\/span><\/div><\/li>
Tap
Settings \x26 Preferences<\/div><\/span> then tap
Block calls \x26 messages<\/div><\/span>.<\/div><\/span>

Not available if enrolled in ɧ��Ƶ Family.<\/div><\/div> <\/div><\/div><\/div><\/li>
Tap
Add a number<\/div><\/span>, enter a 10\u002Ddigit phone number then tap
Block number<\/div><\/span>.<\/div><\/span>

To remove a blocked number, tap the
X icon<\/div><\/span> to the right of the number.<\/div><\/div> <\/div><\/div><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div> <\/article> <\/body>\n<\/html>'; var parsedkb211870 = $($.parseHTML(htmlString211870)); $('#kbcontainer-211870').find('#kbArticleNew').html(parsedkb211870);

Block someone on the My ɧ��Ƶ website

2026-06-21 03:07:45.11
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ɧ��Ƶ

My ɧ��Ƶ Website <\/div><\/span> Block Calls \x26 Messages<\/div><\/h1>
Use the My ɧ��Ƶ website to temporarily block calls and messages, stopping unwanted communication from specific numbers.<\/div><\/div>

Before you begin<\/div><\/h2>

Call \x26 Message Block is a free, temporary service that lasts up to 90 days and blocks up to 5 phone numbers.<\/div><\/div>
For a permanent solution or to block more numbers, check out the following:
ɧ��Ƶ Family<\/a>: Permanently block calls, texts and other messages for up to 20 numbers.<\/div><\/li>
Call Filter<\/a>: Screen incoming calls, auto\u002Dblock spam<\/a> (robocalls) and report any unwanted numbers.<\/div><\/li><\/div><\/ul><\/div><\/div> <\/div><\/section><\/div> <\/div> <\/div>

Steps<\/div><\/h2>
From a web browser, sign in to My ɧ��Ƶ<\/a>.<\/div><\/span><\/div><\/li>
From the My ɧ��Ƶ Home screen, navigate:
Account<\/div><\/span>
My plan<\/div><\/span>
Blocks<\/div><\/span><\/div><\/span>.<\/div><\/span><\/div><\/li>
Select the applicable mobile number.<\/div><\/span><\/div><\/li>
Select
Block calls \x26 messages<\/div><\/span>.<\/div><\/span>

Not available if enrolled in ɧ��Ƶ Family.<\/div><\/div> <\/div><\/div><\/div><\/li>
In the number field, enter the 10\u002Ddigit phone number you wish to block then select
Block<\/div><\/span>.<\/div><\/span><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div> <\/article> <\/body>\n<\/html>'; var parsedkb200867 = $($.parseHTML(htmlString200867)); $('#kbcontainer-200867').find('#kbArticleNew').html(parsedkb200867);

Manage service blocks on the My ɧ��Ƶ website

2026-06-21 03:07:45.121
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ɧ��Ƶ

My ɧ��Ƶ Website <\/div><\/span> Manage Service Blocks<\/div><\/h1>
Control your line by adding or removing service blocks for unwanted messages, purchases or other features via the My ɧ��Ƶ website.<\/div><\/div>

Steps<\/div><\/h2>
From a web browser, sign in to My ɧ��Ƶ<\/a> as the Account Owner or Manager<\/a>.<\/div><\/span><\/div><\/li>
From the My ɧ��Ƶ Home page, navigate:
Account<\/div><\/span>
My plan<\/div><\/span>
Blocks<\/div><\/span><\/div><\/span>.<\/div><\/span><\/div><\/li>
Select the appropriate mobile number.<\/div><\/span><\/div><\/li>
Select
Block services<\/div><\/span>.<\/div><\/span><\/div><\/li>
Select
Messaging<\/div><\/span>,
Purchases<\/div><\/span> or
Additional Services<\/div><\/span> to expand then select any of the switches to turn blocks on or off.<\/div><\/span><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div> <\/article> <\/body>\n<\/html>'; var parsedkb28892 = $($.parseHTML(htmlString28892)); $('#kbcontainer-28892').find('#kbArticleNew').html(parsedkb28892);

Remove a block in the My ɧ��Ƶ website

2026-06-21 03:07:45.13
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My ɧ��Ƶ Website <\/div><\/span> Remove a Block for Call \x26 Messaging<\/div><\/h1>
If you\x27ve blocked a call or message and now wish to unblock it, the My ɧ��Ƶ website provides a simple way to manage and remove those restrictions.<\/div><\/div>

Steps<\/div><\/h2>
From a web browser, sign in to My ɧ��Ƶ<\/a>.<\/div><\/span><\/div><\/li>
Navigate:
Account<\/div><\/span>
My plan<\/div><\/span>
Blocks<\/div><\/span><\/div><\/span>.<\/div><\/span><\/div><\/li>
Select the appropriate mobile number.<\/div><\/span><\/div><\/li>
Select
Block calls \x26 messages<\/div><\/span>.<\/div><\/span><\/div><\/li>
From the Currently blocked numbers section, select
Unblock<\/div><\/span> below the number to be removed.<\/div><\/span><\/div><\/li><\/div><\/ol><\/div> <\/div> <\/div> <\/div> <\/article> <\/body>\n<\/html>'; var parsedkb91643 = $($.parseHTML(htmlString91643)); $('#kbcontainer-91643').find('#kbArticleNew').html(parsedkb91643);

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Additional support

Video: How to add Blocks to your account

Account roles & assigning a mobile Account Manager...

ɧ����Ƶ

Block and unblock calls, texts, services on your mobile account FAQs

What types of services can I block in My ɧ����Ƶ?

Why would I want to block a service?

What are my options for blocking spam calls?

How do I block services in My ɧ����Ƶ?

If I change my mobile number will that stop unwanted spam calls permanently?

How do I remove a calling or texting block?

How do I unblock a service?

When I block a service in My ɧ����Ƶ, how soon will the block go into effect?

How do I block inappropriate websites?

What should I do if I receive a spam text message?

Block calls and messages in the My ɧ����Ƶ app

ɧ����Ƶ

Block someone on the My ɧ����Ƶ website

ɧ����Ƶ

Manage service blocks on the My ɧ����Ƶ website

ɧ����Ƶ

Remove a block in the My ɧ����Ƶ website

ɧ����Ƶ

Additional support

Video: How to add Blocks to your account

Account roles & assigning a mobile Account Manager...

ɧ��Ƶ

What types of services can I block in My ɧ��Ƶ?

How do I block services in My ɧ��Ƶ?

When I block a service in My ɧ��Ƶ, how soon will the block go into effect?

Block calls and messages in the My ɧ��Ƶ app

ɧ��Ƶ

Block someone on the My ɧ��Ƶ website

ɧ��Ƶ

Manage service blocks on the My ɧ��Ƶ website

ɧ��Ƶ

Remove a block in the My ɧ��Ƶ website

ɧ��Ƶ