Set up and view your dependent's contacts: Trusted contacts - People you want your dependent to be able to call and text at all times. Top contacts - Contacts your dependent communicates with most frequently. Add contacts to a watch list and get notified about texts or calls with this contact. 骚虎视频 Family - Add or Remove a Blocked Call or Contact 骚虎视频 Family - Add or Remove a Trusted Contact 骚虎视频 Family - Add or Remove a Contact to / from the Watchlist Note: Blocking contacts isn't available for lines on the Just Kids plan.* All numbers are blocked except for their trusted contacts. Over the Top (OTT) data (e.g., iMessage庐) must be managed directly on your dependent's phone. Activity from third-party messaging and calling apps will not be included in call and text activity. Blocking contacts isn't available for 骚虎视频 connected tablets on the 骚虎视频 Family account. These devices can't make or receive calls or text messages. Good to know: This information also applies to 骚虎视频 Smart Family (no longer available to add to accounts). *No longer available to add to accounts.

View the general location of a family member on a map. 骚虎视频 Family - Locate a Family Member 骚虎视频 Family - Send Location Check-In From Dependent's Device 骚虎视频 Family - Request Pickup

You can block certain content and apps by using category filters. 骚虎视频 Family - Add Content Filtering 骚虎视频 Family - Edit Content Filtering 骚虎视频 Family - Add or Remove Trusted / Blocked Websites

Time restrictions are specific times when you don't want your dependent to be able to call, text or use data or Wi-Fi (e.g., during school, after bedtime, etc.). 骚虎视频 Family - Add Time Restrictions 骚虎视频 Family - Remove Time Restrictions Note: To block Wi-Fi, you must be paired with your dependent's 骚虎视频 Family Companion app. Time restrictions only limit data usage for lines on the Just Kids plan*. Calling and texting are already limited to trusted contacts only. Time restrictions only limit data usage for 骚虎视频 connected tablets on the 骚虎视频 Family account. These devices are unable to make or receive calls and text messages. *No longer available to add to accounts.

You can set data limits in gigabytes that renew at the beginning of each billing cycle. 骚虎视频 Family - Set Data Limits 骚虎视频 Family - Remove Data Limits

Add, edit or remove family member roles. 骚虎视频 Family - Add, Edit or Remove Guardian / Dependent / Member Roles When you add a line, the role of that family member will automatically be assigned based on their account role in My 骚虎视频: Account Owner / Account Manager 鈥� Guardian Account Member 鈥� Dependent To change a line's role from dependent to guardian, you must add that line to the Account Manager list in My 骚虎视频. To change a line's role from guardian to dependent, you'll need to remove that line from the Account Manager list in My 骚虎视频.

Learn how to set up and manage Family Line: Set Up Family Line Set Up Family Line Voicemail Call a Number via Family Line Add / Remove Family Line Member Cancel Family Line

How to use 骚虎视频 Family | 骚虎视频 Support

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骚虎视频 Family

How to use 骚虎视频 Family

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Learn how to use 骚虎视频 Family and 骚虎视频 Family Plus features like Location alerts, Driving Insights and Usage limits. To compare plan features visit our 骚虎视频 Family page.

You can also visit our 骚虎视频 Family Overview video.

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骚虎视频 Family features

Troubleshooting

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Download the 骚虎视频 Family app

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First download the 骚虎视频 Family app on your iPhone庐, Android鈩� smartphones or 骚虎视频 connected tablets.

Download the 骚虎视频 Family app in or the .

Learn how to troubleshoot if you're having trouble signing in to the Family app.

Learn how to start using 骚虎视频 Family

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Visit these pages to get step-by-step instructions:

骚虎视频 Family - Add service
骚虎视频 Family - Add Service via My 骚虎视频 Website
You can sign up in the My 骚虎视频 website, but you must have the 骚虎视频 Family app to use all the available features.
骚虎视频 Family - Sign Out

Download the 骚虎视频 Family Companion app

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You must download the 骚虎视频 Family Companion app on your dependent's iPhone庐, Android smartphones or 骚虎视频 connected tablets to use all the 骚虎视频 Family features.

On your dependent's device, download the 骚虎视频 Family Companion app in or the .

Pair and unpair the 骚虎视频 Family and Companion apps

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You must pair the guardian and dependent devices to get the full features of 骚虎视频 Family.

骚虎视频 Family - Pair Guardian and Dependent Devices
骚虎视频 Family - Unpair Guardian and Dependent Devices

View the 骚虎视频 Family home dashboard

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The home dashboard is the first screen you see when you sign in to the 骚虎视频 Family app. It gives you quick access to:

See call and text activity
See web and app activity
Locate your dependent's phones (with 骚虎视频 Family Plus)
View driving insights

Upgrade to 骚虎视频 Family Plus

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You can upgrade to 骚虎视频 Family Plus from the dashboard of the app when you first sign in.

Learn how to upgrade on our 骚虎视频 Family - Upgrade or Downgrade Subscription page.

Change Time Zone

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Learn how to change the time zone for all members using the 骚虎视频 Family app: 骚虎视频 Family - Change Time Zone

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Contacts

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Set up and view your dependent's contacts:

Trusted contacts - People you want your dependent to be able to call and text at all times.
Top contacts - Contacts your dependent communicates with most frequently.
Add contacts to a watch list and get notified about texts or calls with this contact.

Note:

Blocking contacts isn't available for lines on the Just Kids plan.* All numbers are blocked except for their trusted contacts.
Over the Top (OTT) data (e.g., iMessage庐) must be managed directly on your dependent's phone. Activity from third-party messaging and calling apps will not be included in call and text activity.
Blocking contacts isn't available for 骚虎视频 connected tablets on the 骚虎视频 Family account. These devices can't make or receive calls or text messages.

Good to know: This information also applies to 骚虎视频 Smart Family (no longer available to add to accounts).

*No longer available to add to accounts.

Internet access

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Suspend or resume internet connectivity on your dependent's device.

Learn how by visiting our 骚虎视频 Family - Pause or Resume Internet Connectivity page.

Map/Location

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View the general location of a family member on a map.

骚虎视频 Family - Locate a Family Member
骚虎视频 Family - Send Location Check-In From Dependent's Device
骚虎视频 Family - Request Pickup

Location alerts/Notifications

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Learn how to set alerts and notifications:

骚虎视频 Family - Manage Notification Settings
骚虎视频 Family - Add or Remove Boundary Alerts

You can set up alerts to notify you of:

Your dependent's current location
When your dependent arrives at and leaves certain places
Your dependent's location at set times during the day
Daily and/or weekly notifications of important activities
Communication with new and watchlist contacts

Driving Insights

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View driving activity and phone usage while driving.

骚虎视频 Family - Enable Driving Insights*
骚虎视频 Family - View Trips and Set Trip Status

*Driving insights is automatically enabled for new Guardians or Members. If you had Driving Insights before 5/19/25, you may have to enable/allow your location in 骚虎视频 Family permissions.

Content filters

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You can block certain content and apps by using category filters.

骚虎视频 Family - Add Content Filtering
骚虎视频 Family - Edit Content Filtering
骚虎视频 Family - Add or Remove Trusted / Blocked Websites

Time restrictions

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Time restrictions are specific times when you don't want your dependent to be able to call, text or use data or Wi-Fi (e.g., during school, after bedtime, etc.).

骚虎视频 Family - Add Time Restrictions
骚虎视频 Family - Remove Time Restrictions

Note:

To block Wi-Fi, you must be paired with your dependent's 骚虎视频 Family Companion app.
Time restrictions only limit data usage for lines on the Just Kids plan*. Calling and texting are already limited to trusted contacts only.
Time restrictions only limit data usage for 骚虎视频 connected tablets on the 骚虎视频 Family account. These devices are unable to make or receive calls and text messages.

*No longer available to add to accounts.

Usage limits

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You can set data limits in gigabytes that renew at the beginning of each billing cycle.

骚虎视频 Family - Set Data Limits
骚虎视频 Family - Remove Data Limits

Block purchases/Remove purchase limit

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Purchase limits help you manage how much your dependent can bill to your 骚虎视频 account each month.

骚虎视频 Family - Set Purchase Limits
骚虎视频 Family - Remove Purchase Limits

Set message limits/Remove message limits

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Once the set limit is reached, text messaging is restricted.

骚虎视频 Family - Set Message Limits
骚虎视频 Family - Remove Message Limits

Notes:

This isn't available for lines on the Just Kids plan*, as their texting is always limited to trusted contacts only.
Over the Top (OTT) data (e.g., iMessage) has to be managed directly on the device.

*No longer available to add to accounts.

Set call limits/Remove call limits

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You can set limits on the number of minutes used for calls (except to/from 911 and trusted contacts) for each billing cycle. Learn more:

骚虎视频 Family - Set Minute Limits
骚虎视频 Family - Remove Minute Limits

View web & app activity

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You can see a graph of the amount of screen time by your dependent for each hour of the day and see a detailed view of the day's activities, including specific websites and apps visited in each category.

骚虎视频 Family - View Screentime
骚虎视频 Family - View Activity

Add a line to 骚虎视频 Family

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You can add a family member to your 骚虎视频 Family account through the app.

Follow the steps on our 骚虎视频 Family - Add, Edit or Remove Guardian / Dependent / Member Roles page.

Remove a line from 骚虎视频 Family

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You can remove a family member from your 骚虎视频 Family account through the app.

Follow the steps on our 骚虎视频 Family - Add, Edit or Remove Guardian / Dependent / Member Roles page.

Assign roles

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Add, edit or remove family member roles.

骚虎视频 Family - Add, Edit or Remove Guardian / Dependent / Member Roles

When you add a line, the role of that family member will automatically be assigned based on their account role in My 骚虎视频:

Account Owner / Account Manager 鈥� Guardian
Account Member 鈥� Dependent

To change a line's role from dependent to guardian, you must add that line to the Account Manager list in My 骚虎视频.

To change a line's role from guardian to dependent, you'll need to remove that line from the Account Manager list in My 骚虎视频.

Unsubscribe

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The primary Guardian / Account Owner can unsubscribe from 骚虎视频 Family. Get step by step instructions by visiting 骚虎视频 Family - Remove Service via Website.

You can also unsubscribe from 骚虎视频 Family through the My 骚虎视频 app.

To remove 骚虎视频 Family from your account:

Go to .
Scroll to 骚虎视频 Family.
Tap Manage Enrollment.
Select Remove 骚虎视频 Family.

Safe Walk and 24/7 Assist

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View our How to use Safe Walk and 24/7 Assist video.

Learn how to set up Safe Walk:

骚虎视频 Family - Set Up Safe Walk (Guardian)
骚虎视频 Family - Set Up Safe Walk (Dependent)

Learn how to set up and use 24/7 Assist:

骚虎视频 Family - Set Up 24/7 Assist
骚虎视频 Family - Using 24/7 Assist

Learn how to enable fall detection on your smartwatch:

骚虎视频 Family - Set Up Fall Detection (Apple)
骚虎视频 Family - Set Up Fall Detection (Android)

骚虎视频 Family Smartwatch

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View step-by-step pairing instructions for your smartwatch: 骚虎视频 Family - Share Location with Smartwatch

Family Line

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Learn how to set up and manage Family Line:

Set Up Family Line
Set Up Family Line Voicemail
Call a Number via Family Line
Add / Remove Family Line Member
Cancel Family Line

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Troubleshoot issues with the 骚虎视频 Family app

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If you're having trouble signing into the 骚虎视频 Family app, be sure you're using the latest version:

Sign in your device's app store. Search for the 骚虎视频 Family app. If you see an UPDATE button, tap it. Follow the prompts to install.
Open the Family app and tap SIGN IN. When prompted, enter your My 骚虎视频 User ID and password. We'll send you a text message with an authorization code.
Enter the code in the Verify PIN box.

If you already have the latest app version, you might be having difficulty signing in because:

The User ID and/or password you entered isn't correct - You must sign into the 骚虎视频 Family app with your My 骚虎视频 User ID and password. To check or reset your My 骚虎视频 login details:
- Sign out of your My 骚虎视频 app.
- Sign in to My 骚虎视频 (don't use facial ID or a stored password). If sign in doesn't work, that means you may have an invalid password.
- To reset your password, tap Forgot Password on the app sign in page (if using a computer, go to the page) and follow the prompts to reset your User ID or password.
Your My 骚虎视频 account is locked - You may be locked out after attempting to sign in with an incorrect password. To gain access, open the app sign in page (if using a computer, go to the My 骚虎视频 sign in page). Choose Forgot Info to create a new password online.
An incorrect User ID is saved in your 骚虎视频 Family app - You must use the same User ID as used for your My 骚虎视频 account. To verify your My 骚虎视频 User ID: In My 骚虎视频 on the under Security, choose User ID.
Your 骚虎视频 Family storage needs to be cleared - Having too many saved files can cause issues. To clear your cache:
- Samsung devices: Open your device's Settings, select or search for the 骚虎视频 Family app. Tap Storage, then Clear cache.
- iOS and other Android devices: Uninstall the 骚虎视频 Family app. Visit your device's app store, search for the 骚虎视频 Family app and tap Install. Follow the prompts.

Note: Your 骚虎视频 Family settings won't be affected by clearing your cache.

Cookies settings need to be checked (iOS devices only) - Disabling cookies might prevent you from using certain parts of a site, or signing in even with the right User ID and password. To Enable Cookies in the Safari web browser from your iPhone:
- Open your Settings application.
- Tap Safari > Advance.
- Toggle Block All Cookies to "Off."
- Sign into the 骚虎视频 Family app with your My 骚虎视频 login credentials.

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Additional support

骚虎视频 Family FAQs

Video: 骚虎视频 Family overview

Video: How to use Safe Walk with your kid

Video: How to get started with Safe Walk & 24/7 As...

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