Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Return a device or accessory

Go to support videos

Video overview

Generated by AI. Verify if needed.

You can return or exchange wireless devices and accessories purchased from ɧ»¢ÊÓƵ within 30 days of your purchase. Please note that returning merchandise does not automatically cancel your service; you will need to contact ɧ»¢ÊÓƵ separately to terminate your line. A $50 restocking fee applies to wireless device returns or exchanges, but there is no fee for accessories.

Intro
00:00

How to return a device or accessory

00:03

You may return or exchange wireless devices and accessories purchased from ɧ»¢ÊÓƵ within 30 days of purchase.

00:10

Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line.

00:16

A $50 restocking fee TT applies to any return or exchange of a wireless device.* There is no restocking fee for returned accessories.

00:25

Please make sure you have the original device or accessory packaging, shipping carton, and your receipt.

00:31

Everything has to be in like-new condition, and the original customer receipt must accompany all returns. To be safe, keep a copy of that receipt for your own records.

00:41

Restore your device to factory default settings and delete any personal data. If you're using an Apple® device, be sure to turn off "Find my iPhone" before you return it. For Android™ devices, toggle off "Find My Device" from the Settings app.

00:56

Next, place all of the merchandise, including the device, charger, battery, instructions, and any other materials that were included with your order, in the original box and shipping carton.**

01:07

Use the prepaid shipping label that was included with your shipment and attach it to the box. Be sure to keep a copy of the label for your records as well.

01:15

Now, if no label was included or it's been misplaced, log in to your My ɧ»¢ÊÓƵ account at verizon.com. Use the My ɧ»¢ÊÓƵ Mobile navigation to get started.

01:27

Look for your recent order, and click to view your order details. Next, select Return.

01:33

Follow the steps to set up your return and print a prepaid shipping label. We'll keep you updated with your choice of texts or emails so you can easily track your return.

01:42

Once we've received your receipt and undamaged merchandise within the return period, a refund will be issued.***

01:48

The refund will only be issued to the purchaser whose name appears on the receipt.

01:53

We want to make every aspect of ordering online easy, so you can get back to what's important to you.

The return and exchange period begins upon the date of purchase or the date of delivery of your new device. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device and accessories from a non-ɧ»¢ÊÓƵ operated retail location (authorized retailer), you should review that location's return policy regarding their acceptance of device and accessory returns. View the full return policy at www.verizon.com/support/return-policy/.
*Excluding Hawaii
**Pack all of the merchandise, including the device, charger, battery, instructions and any other materials in the original box and shipping carton.
***Purchases made by credit card will be refunded through a credit to your credit card (which may take up to 3 weeks), while purchases made by cash or check will be refunded by check (which may take up to 7 weeks). If you billed your purchase to your account, you will receive a credit within 2 billing cycles.