| Session Status |
|---|
|
Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below. Due to inactivity, your session has expired. Please sign in again to continue. |
Shopping & Ordering Support
Get support for ɧ»¢ÊÓƵ's best offers:
- Simple, easy to understand plans
- ɧ»¢ÊÓƵ deals
- The latest and
- Save with ɧ»¢ÊÓƵ discounts
- Switch to ɧ»¢ÊÓƵ today
FAQs
Military and veterans discounts FAQs
Learn how ɧ»¢ÊÓƵ supports service members, military spouses and veterans by offering Fios and wireless plan discounts.
FAQs
How to trade in your mobile device
Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.
FAQs
Pick up your online order at a ɧ»¢ÊÓƵ store FAQs
Learn how to to order devices and accessories online and pick them up at a store near you. Pick up your orders in a ɧ»¢ÊÓƵ store or use the drive-up pick up option.
FAQs
ɧ»¢ÊÓƵ early upgrade for smartphones FAQs
Customers purchasing eligible devices can return that device after 30 days with payment of 50%, and upgrade to a new eligible smartphone on device payment plan.
My ɧ»¢ÊÓƵ
Check your upgrade eligibility
Learn if you're eligible for an upgrade.
Article
Switch to ɧ»¢ÊÓƵ today!
Learn how to bring your own device to a new or existing ɧ»¢ÊÓƵ account, what devices you can bring, what deals we offer and how to manage SIM cards or eSIM.
Browse other topics
No results found.
Deals & Promos
5G and LTE Home Plus offers FAQs
If you qualified for a special offer when you signed up for your ɧ»¢ÊÓƵ 5G Home, 5G Home Plus, 5G Home Ultimate or LTE Home Plus plan, learn about redeeming your offer. Find out about any required waiting periods before you can redeem.
Deals & Promos
Apple Arcade with eligible Unlimited mobile plans FAQs
Apple Arcade when you have an eligible Unlimited plan is no longer available.
Deals & Promos
Apple Music on us
Apple Music is included free with the 5G Get More plan, or get Apple Music on us for 6 months with 5G Start, 5G Play, 5G Do More and Welcome Unlimited plans.
Deals & Promos
Apple Music promotion with Unlimited mobile plans FAQs
Learn how to get Apple Music when you have an eligible mobile phone plan. Get enrollment instructions.
Shopping with ɧ»¢ÊÓƵ Wireless
Bill devices, accessories & services to your mobile account FAQs
Learn about billing your ɧ»¢ÊÓƵ Wireless purchases, such as devices and accessories, directly to your account.
Deals & Promos
Bonus Data FAQs
Learn about the options to add bonus data to your devices on the new ɧ»¢ÊÓƵ Plan.
Shopping with ɧ»¢ÊÓƵ Wireless
Bring your own mobile device (BYOD) FAQs
Learn how to bring your own device to a new or existing ɧ»¢ÊÓƵ account, what devices you can bring, what deals we offer and how to manage SIM cards or eSIM.
Shopping with ɧ»¢ÊÓƵ Wireless
Cancel or change your online phone or accessory order
Find out if you can cancel or change a phone or accessory order you made online or in the My ɧ»¢ÊÓƵ app.
Shopping with ɧ»¢ÊÓƵ Wireless
Certified Like-New Replacements for defective mobile devices FAQs
Learn about ɧ»¢ÊÓƵ's replacement for defective mobile devices that are under warranty.
Deals & Promos
College students Unlimited mobile plan discount FAQs
Learn how to qualify for monthly discounts on some unlimited plans for students enrolled in college (graduate, undergraduate or vocational programs).
Deals & Promos
Corporate employee mobile phone service discounts FAQs
Check to see if your company has an employee discount agreement with ɧ»¢ÊÓƵ. Get savings on eligible wireless phone plans, data plans and accessories.
Deals & Promos
Data gifting for eligible shared data mobile plans FAQs
ɧ»¢ÊÓƵ mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My ɧ»¢ÊÓƵ app.
Deals & Promos
Deals by ɧ»¢ÊÓƵ Wireless
Learn about the deals available to you on the premium products & services offered on the largest high-speed wireless network in America.
Shopping with ɧ»¢ÊÓƵ Wireless
Device payment agreement FAQs
See what to expect on your bill after buying a device on a device payment agreement.
Deals & Promos
Disney+ Basic (With Ads) FAQs
Learn how to get Disney+ Basic (With Ads) streaming service as a ɧ»¢ÊÓƵ mobile or Fios Home Internet customer.
Deals & Promos
Disney+ Premium (No Ads) on us for 6 months with ɧ»¢ÊÓƵ mobile plans FAQs
Learn how to get Disney+ Premium (No Ads) streaming service for 6 months on us when you have an eligible unlimited mobile phone plan. Get enrollment instructions.
Shopping with ɧ»¢ÊÓƵ Wireless
Finance your accessory purchases FAQs
Make monthly payments for accessories when you have a ɧ»¢ÊÓƵ monthly mobile account. Apply to use Affirm financing for accessory purchases $49 and above.
Deals & Promos
First responders' discounts on mobile plans and accessories FAQs
First responders, Firefighters & Law Enforcement professionals who are active, retired or volunteer are eligible to get discounts on wireless plans & products.
Deals & Promos
Friends & Family program - wireless and Fios discount FAQs
Friends and family of ɧ»¢ÊÓƵ employees can get a special discount when they switch their wireless mobile phone service and/or Fios Home Internet service to ɧ»¢ÊÓƵ.
Deals & Promos
Frontier is becoming ɧ»¢ÊÓƵ FAQs
Frontier is becoming ɧ»¢ÊÓƵ. Find out about special discounts and savings when you bundle Frontier Fiber Internet and ɧ»¢ÊÓƵ mobile.
Deals & Promos
Google Play Pass Family Sharing
Here's how to share Google Play Pass with your family members.
Deals & Promos
Google Play Pass with Unlimited mobile plans FAQs
Google Play Pass with an eligible Unlimited plan promotional subscription is no longer available.
Shopping with ɧ»¢ÊÓƵ Wireless
How do device payments work?
The device payment program gives you the flexibility to always have the latest mobile device. Learn how it works, how to view your balance and pay off your device.
Shopping with ɧ»¢ÊÓƵ Wireless
How to Trade in your device
The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.
Deals & Promos
How to register or renew discounts: First responder, nurse, teacher, student, employee
Learn how to register or renew a ɧ»¢ÊÓƵ discount program to save on wireless plans, features & accessories. Validate, check status & renew your discount.
Shopping with ɧ»¢ÊÓƵ Wireless
How to send us a mobile device or accessory FAQs
Learn how to send your mobile device or accessory to ɧ»¢ÊÓƵ, including 30-day returns, early upgrades, warranty and trade-in devices.
Shopping with ɧ»¢ÊÓƵ Wireless
How to trade in your mobile device FAQs
Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals and promos when you upgrade and recycle your old device.
Deals & Promos
Hoy Health discounts for ɧ»¢ÊÓƵ mobile customers FAQs
Learn about Hoy Health's discount program. Get savings on medications and telemedicine consultations with bilingual (English & Spanish) healthcare professionals.
Deals & Promos
Lifeline and Link Up Programs FAQs
Learn more about Lifeline, a government assistance program that offers a monthly discount to qualified low-income customers living in eligible states.
Deals & Promos
Microsoft Xbox - Cloud Gaming
Here's info on how to use cloud gaming on your Xbox, or compatible device, and set up parental controls.
Deals & Promos
Microsoft Xbox - View Games and Order History
Here's info on how to find previously purchased games and add-ons, or to review your order history using the Microsoft store.
Deals & Promos
Military and veterans - Mobile account discounts and services FAQs
Learn how ɧ»¢ÊÓƵ supports service members, military spouses and veterans by offering Fios and wireless plan discounts.
Deals & Promos
Mobile + Home Discount FAQs
Save $15/month, get a perk on us (up to $10/month) and priority customer support when you are a Mobile + Home customer.
Shopping with ɧ»¢ÊÓƵ Wireless
Mobile device and phone trade-in guide
Trade in an iPhone or other old device with ɧ»¢ÊÓƵ's Device Trade-in Program. Follow these step by step instructions to check the status of a trade in.
Deals & Promos
Mobile device deals and promos FAQs
Learn about ɧ»¢ÊÓƵ phone deals and promotions, including buy one get one, trade-in and free or discounted, available to new, switching and existing customers.
Deals & Promos
Mobile offer FAQs
Learn how to redeem an offer you received with your recent mobile purchase.
Shopping with ɧ»¢ÊÓƵ Wireless
Mobile reward card offers (rebates) FAQs
Learn how to submit, track status and redeem device rebates, including Prepaid Mastercard, ɧ»¢ÊÓƵ gift cards and other payment forms. Check debit card balance.
Deals & Promos
My ɧ»¢ÊÓƵ Website - Cancel Google Play Pass Subscription
If you no longer want to subscribe to Google Playâ„¢ Pass, you can easily cancel your subscription through the My ɧ»¢ÊÓƵ website. This helps you manage your services and avoid unwanted charges.
Deals & Promos
My ɧ»¢ÊÓƵ Website - View Google Play Pass Reference Number
If you’re troubleshooting an issue with Google Playâ„¢ Pass support, you’ll need a reference number, which can be found by signing in to the My ɧ»¢ÊÓƵ website.
Deals & Promos
My ɧ»¢ÊÓƵ app - Cancel Google Play Pass Subscription
If you no longer want to subscribe to Google Playâ„¢ Pass, you can easily cancel your subscription through the My ɧ»¢ÊÓƵ app. This helps you manage your services and avoid unwanted charges.
Deals & Promos
My ɧ»¢ÊÓƵ app - View Google Play Pass Reference Number
If you’re troubleshooting an issue with Google Playâ„¢ Pass support, you’ll need a reference number, which can be found by signing in to the My ɧ»¢ÊÓƵ app.
Deals & Promos
Nurses Unlimited mobile plan discount FAQs
Learn how active nurses can qualify & register for discounts on ɧ»¢ÊÓƵ wireless unlimited plans. Discounts vary depending on number of lines on your account.
Shopping with ɧ»¢ÊÓƵ Wireless
Pick up your online order at a ɧ»¢ÊÓƵ store FAQs
Learn how to to order devices and accessories online and pick them up at a store near you. Pick up orders in a ɧ»¢ÊÓƵ store or use the drive-up pick up option.
Shopping with ɧ»¢ÊÓƵ Wireless
Print a shipping label to send us your mobile device FAQs
Print a return shipping label to send back or exchange a device or accessory within 30 days after purchase from a ɧ»¢ÊÓƵ company store, phone order or online.
Shopping with ɧ»¢ÊÓƵ Wireless
Pro On the Go same-day delivery and setup FAQs
Order online and you may be able to get your devices personally delivered and setup the same day by a tech support expert. Learn how it works and how to get it.
Shopping with ɧ»¢ÊÓƵ Wireless
Refer a Friend monthly mobile bill credit FAQs
Refer a friend to switch to ɧ»¢ÊÓƵ and you both can get a monthly credit on your bill.
Shopping with ɧ»¢ÊÓƵ Wireless
Return a device or accessory
Watch this video to see how to return or exchange a device or accessory you purchased from ɧ»¢ÊÓƵ wireless.
Shopping with ɧ»¢ÊÓƵ Wireless
Shipping options for your online purchases FAQs
Learn about options to get your online wireless orders shipped to you from ɧ»¢ÊÓƵ, including timing, free 2-day shipping and more.
Deals & Promos
Teachers Unlimited plan discount FAQs
Learn how active teachers can qualify & register for discounts on ɧ»¢ÊÓƵ wireless unlimited plans. Discounts vary depending on number of lines on your account.
Deals & Promos
ɧ»¢ÊÓƵ + Openbank Savings FAQs
Earn more interest with ɧ»¢ÊÓƵ + Openbank Savings. Find out how to qualify for exclusive bill credits on your ɧ»¢ÊÓƵ mobile or ɧ»¢ÊÓƵ Home Internet accounts.
Deals & Promos
ɧ»¢ÊÓƵ Free Trial FAQs - Mobile phone service free for 30 days
Learn how to try ɧ»¢ÊÓƵ's mobile phone service for free for 30 days with no obligation. Keep your current phone number and carrier service during your trial.
Shopping with ɧ»¢ÊÓƵ Wireless
ɧ»¢ÊÓƵ Gift Card FAQs
Learn more about ɧ»¢ÊÓƵ wireless gift cards, which never expire and can be used online and at ɧ»¢ÊÓƵ wireless stores.
Shopping with ɧ»¢ÊÓƵ Wireless
ɧ»¢ÊÓƵ Home Internet (Wireless) equipment return FAQs
Learn about returning ɧ»¢ÊÓƵ-owned wireless home internet equipment when you're getting replacement equipment or after you disconnected service.
Deals & Promos
ɧ»¢ÊÓƵ Prepaid offer redemption FAQs
Learn about an offer to upgrade from your current ɧ»¢ÊÓƵ Prepaid plan to a standard ɧ»¢ÊÓƵ plan. Find out what plans, devices and perks are available. Read about redemption steps.
Shopping with ɧ»¢ÊÓƵ Wireless
ɧ»¢ÊÓƵ Resale Tax Form
Information and links to state specific forms for the Device Trade-in program, to keep in your files when trading a device with ɧ»¢ÊÓƵ wireless.
Shopping with ɧ»¢ÊÓƵ Wireless
ɧ»¢ÊÓƵ Return Policy - 30-day returns and exchanges
Learn about our standard and Holiday Return Policy. Cancel service within 30 days without early termination fees when devices are also returned.
Deals & Promos
ɧ»¢ÊÓƵ early upgrade for smartphones FAQs
Customers purchasing eligible devices can return that device after 30 days with payment of 50%, and upgrade to a new eligible smartphone on device payment plan.
Shopping with ɧ»¢ÊÓƵ Wireless
ɧ»¢ÊÓƵ mobile 30-day return and exchange FAQs
Learn how to return or exchange mobile devices and accessories you bought from ɧ»¢ÊÓƵ. Find out about the restocking fee and device condition requirements.
Shopping with ɧ»¢ÊÓƵ Wireless
Video: Finding the Right Smartphone for Pictures You'll Love(length: 3:05)
Here are a few tips on what to look for to find a smartphone with a great camera, and some tips on how to get the most out it.
Length: 3:05
Shopping with ɧ»¢ÊÓƵ Wireless
Video: Five Reasons Having Multiple Devices Makes Sense(length: 3:16)
Add a tablet or additional phone to your account to help you manage all of your work and home responsibilities. Dedicate a second line exclusively to family or business.
Length: 3:16
Shopping with ɧ»¢ÊÓƵ Wireless
Video: Five Things to Know About Bringing Your Own Device to ɧ»¢ÊÓƵ(length: 2:17)
Keep the phone you love (and already paid for) and take advantage of ɧ»¢ÊÓƵ's network. Here are five things to know about making the switch!
Length: 2:17
Shopping with ɧ»¢ÊÓƵ Wireless
Video: Five Tips to Help Choose the Right Smartphone for You(length: 2:19)
There are tons of great phones to choose from. Here are five things to look for so you can find the phone that's perfect for you.
Length: 2:19
Shopping with ɧ»¢ÊÓƵ Wireless
Video: Five Ways Getting Your Kid a Phone Helps You(length: 2:53)
See what one mom has to say about why getting her kid a cellphone has helped her, and let her insight help you.
Length: 2:53
Shopping with ɧ»¢ÊÓƵ Wireless
Video: Five Ways Tech Helps Healthy Lifestyles(length: 2:29)
There's so much tech to help you stay healthy, entertain, and even set you up at home. Here are five tips on how the latest tech gear can fit into your life.
Length: 2:29
Shopping with ɧ»¢ÊÓƵ Wireless
Video: Five Ways to Get More Battery for Your Buck(length: 2:24)
You live your life on the go. Here are five tips on how to find a phone that can keep up with you, and show you how to get the most out of your battery life.
Length: 2:24
Shopping with ɧ»¢ÊÓƵ Wireless
Video: Five Ways to Get Tough Against Phone Hazards(length: 2:19)
Don't let water or a little dirt ruin your day. Here are five common hazards and the phones that can stand up to them.
Length: 2:19
Deals & Promos
Xbox All Access with ɧ»¢ÊÓƵ mobile FAQs
Learn how to get Xbox All Access with ɧ»¢ÊÓƵ mobile or ɧ»¢ÊÓƵ 5G Home Plus, 5G Home or LTE Home Internet.
Deals & Promos
Xbox Game Pass Ultimate and Xbox All Access FAQs
Learn about Xbox Game Pass Ultimate and Xbox All Access. Find out where it's available and who to contact for more answers.