Current provider early termination fees
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If you switch to ɧ»¢ÊÓƵ, you may be eligible for a $500 bill credit. You must have
- Signed up for LTE Home Internet after 4/29/21.
- Been charged an early termination fee within 30 days before and 90 days after your ɧ»¢ÊÓƵ setup.
If your current Internet provider charges an early termination fee, you may be eligible for an up to $500 bill credit when you switch to ɧ»¢ÊÓƵ. To be eligible for this bill credit, you must:
- Have signed up for ɧ»¢ÊÓƵ LTE Home Internet service after 4/29/21.
- Have been charged an early termination fee within 30 days before and 90 days after your ɧ»¢ÊÓƵ LTE Home Internet setup.
Good to know:
- Only an early termination fee for disconnecting a home internet service either by itself or bundled with TV from another provider qualifies for a bill credit up to $500.
- Any other charges or services, including but not limited to, taxes, service fees, equipment fees, late fees, mobile services, or fees to disconnect standalone TV service from a satellite or cable provider, are not eligible.
If you're eligible for a bill credit, you must submit your request within 90 days of your ɧ»¢ÊÓƵ LTE Home Internet setup. Here's how to get a bill credit for your previous provider's early termination fee:
- Go to the page.
- Upload a full copy of the final bill from your previous provider:
- Clearly show your full name, address and ETF amount.
- The name or address on your ɧ»¢ÊÓƵ LTE Home account must match the name or address of the prior provider's bill.
- The date on the submitted bill must be no earlier than 30 days prior to or 90 days after activation of LTE Home Internet.
- The final bill must show an early termination fee. If the fee isn't displayed, contact your previous provider.
Important: You must have LTE Home Internet service with an account in good standing with ɧ»¢ÊÓƵ for at least 90 days after receiving the early termination fee bill credit, or the credit that was applied to your account is charged back on your final ɧ»¢ÊÓƵ bill.