- Use the My ɧ»¢ÊÓƵ app for two-factor authentication, to combat fraud.
- Create a strong, unique password and enable fingerprint/Face ID.
- Verify your email address for security notifications and account roles.
My ɧ»¢ÊÓƵ app and security settings
The My ɧ»¢ÊÓƵ app is central to the security of your account and your line(s) of service.
ɧ»¢ÊÓƵ may also use the My ɧ»¢ÊÓƵ app to authenticate you with a notification from the app itself. This ensures that only you will get the notification and helps to protect you from certain types of fraud attacks that intercept one-time passcodes from text messages.
Download the My ɧ»¢ÊÓƵ app to your smartphone from the or .
Learn more about different types of fraud and what you can do.
Two-Factor Authentication on the My ɧ»¢ÊÓƵ website
To further protect your account beyond your ɧ»¢ÊÓƵ password, set up Two-Factor Authentication in My ɧ»¢ÊÓƵ after signing in. This effective tool helps to prevent many types of fraud. Depending on how you are accessing your ɧ»¢ÊÓƵ account, online, in store, or by calling customer service, different experiences will use different strategies to verify your identity. ɧ»¢ÊÓƵ tailors the experience for you and the situation to keep your account more secure.
in My ɧ»¢ÊÓƵ.
Learn more about different types of fraud and what you can do.
Passkey
A passkey is an authentication method that uses biometric data (like fingerprints or facial recognition) to sign into websites and apps. A passkey is the strongest authentication method offering enhanced security.
Learn more about passkeys and how to use them to sign into My ɧ»¢ÊÓƵ website (not yet available via My ɧ»¢ÊÓƵ app).
Username/password
In order to sign in to the My ɧ»¢ÊÓƵ website and app you must set up a username and secure password. Make sure to never share your password with anyone else and use a unique password for your ɧ»¢ÊÓƵ account. If you're the account owner and need someone else to help manage your account you can assign them as an Account Manager. They will be able to sign in to My ɧ»¢ÊÓƵ with their own username and password, or contact Customer Service on behalf of your account.
Once you create your My ɧ»¢ÊÓƵ username and password, open the My ɧ»¢ÊÓƵ app and enable fingerprint or face ID login.
Download it to your smartphone from the or and create your password.
Learn more about different types of fraud and what you can do.
Verified email addresses
We use your email to deliver urgent and important security notifications - some legally required messages can only be sent to a verified email address. Without a verified email, you might miss important account notifications. Once it is verified, we know we have a secure way of reaching you should we need to. This does not impact marketing emails - you can opt into or out of those as you wish.
Verify your email in the My ɧ»¢ÊÓƵ app by going to Settings > Profile > Manage profile.
in My ɧ»¢ÊÓƵ.
Learn more about different types of fraud and what you can do.
Security in retail stores with the My ɧ»¢ÊÓƵ app
Our My ɧ»¢ÊÓƵ app notification provides additional security in retail stores - you will use the My ɧ»¢ÊÓƵ app to verify your identity via a notification sent by a ɧ»¢ÊÓƵ Rep. This extra step creates additional security for your account with an easy-to-use experience for you. It ensures that only you will get the notification and provides security against certain types of fraud attacks that intercept one-time passcodes from text messages. This functionality requires notifications to be enabled in the My ɧ»¢ÊÓƵ App.
Download it to your smartphone from the or .
Learn more about different types of fraud and what you can do.
Government issued photo ID
When visiting a ɧ»¢ÊÓƵ store we require a photo ID before you can make any changes to your account. This is to prevent fraudsters from impersonating you in the store to steal your data or identity. Combine this with an app notification from the My ɧ»¢ÊÓƵ app to help ensure your account's security.
Download it to your smartphone from the or .
Learn more about different types of fraud and what you can do.
Account PIN
An Account PIN is a secret 4-digit pin set up by the Account Owner and is sometimes used to verify your identity when you call Customer Service or visit a ɧ»¢ÊÓƵ store to manage your account. You'll be asked by our reps to communicate your Account PIN before authorizing any changes to your account.
Note: We will never contact you asking for your Account PIN on an unsolicited basis. If you are contacted by someone requesting your Account PIN, hang up and call Customer Service at *611 to ensure you are talking to ɧ»¢ÊÓƵ.
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Learn more about different types of fraud and what you can do.
ɧ»¢ÊÓƵ Protect app: Digital and Identity protection
The ɧ»¢ÊÓƵ Protect app provides access to managing the basic Digital Secure features and the paid Identity Secure and Digital Secure features. When you enroll in both products, you can safeguard your internet connection and personal data with anti-virus, anti-malware and identity theft protection. The ɧ»¢ÊÓƵ Protect app also includes a free Self Assessment survey to evaluate your online security practices.
Premium (paid) services through the ɧ»¢ÊÓƵ Protect app will alert you:
- Through Digital Secure about email or username breaches.
- Through Identity Secure about your password.
If you discover you're a victim of identity theft/fraud, both Digital Secure and Identity Secure can provide Identity Restoration Services.
Good to know:
- Learn more about How to use the ɧ»¢ÊÓƵ Protect app.
- Learn more about Digital Secure.
- Learn more about Identity Secure.
Account roles
To help keep your account safe, only the Account Owner and Account Managers can make changes to your wireless account online, in the store or on the phone with Customer Service. When talking to a Customer Service rep make sure to provide your full name, as it's listed on your account to be authorized to make changes. The Account Owner can promote up to three lines on the account to be an Account Manager and make changes at any time. This helps keep your account secure because fraudsters might pretend to represent a line on your account - by having specific Account Managers, Customer Service Reps know exactly what lines can make changes to your account.
Learn more about .
in My ɧ»¢ÊÓƵ.
Learn more about different types of fraud and what you can do.
Double Check
A process by which we complete a verification with the customer as an additional layer of security on high risk transactions. We'll send a notification to your device that contains contextual information about the transaction. You'll need to approve or deny the request to proceed.