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Check out the latest enhancements to the ɧ»¢ÊÓƵ One Talk service. Revisit this page regularly to stay on top of all the latest news related to One Talk.
One Talk Yealink T64LTE 4G Connected Desk Phone
The One Talk T64LTE is an advanced wireless cellular business desk phone based on the Android operating system. The screen and functions are intuitive and offer users an experience similar to an Android smartphone.
One Talk Yealink DD10K DECT USB Dongle
Convert your Desk phone into a DECT base station by adding the DD10K DECT USB Dongle.
Accessory SKU: DD10K
One Talk Spam Filter & Inbound Caller Name ID
ɧ»¢ÊÓƵ One Talk Implementation Services
ɧ»¢ÊÓƵ One Talk Implementation Services leverages experienced ɧ»¢ÊÓƵ Wireless Customer Success Engineers to help customers successfully configure and deploy their One Talk solution.
One Talk - Yealink T67LTE Desk Phone - Red Phone
The One Talk T67LTE 4G "Red Phone" is a cellular wireless desk/wall phone with a red handset and customizable wallpaper/screensavers to help strategic locations have more reliable and visible communications devices independent from older analog landlines* and VoIP Ethernet/WiFi/Broadband systems.
For more information, contact our ɧ»¢ÊÓƵ Representative and see the One Talk T67LTE Desk Phone webpage.
*Older analog landline service (also known as, Plain Old Telephone Service - POTS) provide communications and power over copper wires from an analog device to a telephone company's central switching system. Landlines are traditional analog phone service that originated with the invention of the telephone in the 1800's and are used for business voice, fax, DSL, alarm, elevator, and many other communication services.
Spam Filter & One Talk Inbound Caller Name ID
ɧ»¢ÊÓƵ network-level Spam Filter & Inbound Caller Name ID can be added to One Talk Standard, Plus, Pro, Hunt Group and Call Queue lines at no additional charge and is available for incoming calls to the following One Talk lines:
Calls identified by the Spam Filtering platform will be displayed on a device's screen as "Potential Spam, Potential Fraud, or Robo Caller" with the calling phone number as part of the Inbound Caller Name ID. Calls identified as "high risk" spam will be sent to voicemail.
Calls to Hunt Groups and Call Queues will be terminated and not be sent to endpoint devices.
For more information, see Managing Unwanted Spam Calls with ɧ»¢ÊÓƵ One Talk.
New Desk Phones and Accessories
Phones
Accessories
On February 17th we launched the One Talk T67LTE wireless desk phone, the first advanced desk phone with embedded 4G / LTE cellular technology available in the United States. Available only with ɧ»¢ÊÓƵ's One Talk service, the premier T67LTE was designed to support the hybrid worker, providing next generation workplace mobility, wireless freedom and peace of mind.
With the launch of the One Talk T67LTE, we're putting power into the hands of small businesses and remote office employees, and providing them with access to America's most reliable network, wherever they need it most.
Unlike today's existing VoIP phones that utilize a customer's internet connection (ISP), with the One Talk T67LTE, users will be able to enjoy a wireless and reliable experience, similar to a smartphone, in a feature-rich desk phone with a large 7-inch color touch screen. Leveraging ɧ»¢ÊÓƵ's 4G Data network, the T67LTE frees up internet bandwidth which may help improve performance of other devices and apps on the customer's network.
Streamlined Mobility and Simplicity
Based on the Androidâ„¢ mobile phone Operating System, the T67LTE is an advanced wireless cellular business desk phone with intuitive functions, easy set up and a user experience similar to an Android smartphone. The built-in eSIM card for connecting to the ɧ»¢ÊÓƵ 4G / VoLTE Network makes the ɧ»¢ÊÓƵ T67LTE easy to set up, while ensuring superior HD audio quality for users. The added ability to seamlessly integrate the T67LTE with the One Talk mobile-first business product suite from ɧ»¢ÊÓƵ makes this device the perfect addition to the new hybrid work model businesses are adapting to.
Furthermore, with no complex ethernet wiring, firewall configuration or network testing needed, the One Talk T67LTE can be easily moved to any location with a ɧ»¢ÊÓƵ network signal — at the office, a customer's location, home, hotel, and more — allowing IT to rethink the office setup and support today's hybrid workforce.
Business Reliability and Continuity
Converging the best of VoIP and VoLTE technologies as the nation's first 4G / LTE cellular wireless desk phone, the innovative One Talk T67LTE desk phone also doesn't require phone lines or a broadband connection to provide HD Voice service to customers. With voice communications prioritized on the ɧ»¢ÊÓƵ network, the HD audio provides the same advanced technologies as smartphones to ensure all calls to customers will be experienced in HD.
If a business network or internet goes down, calls keep coming through over the reliable ɧ»¢ÊÓƵ cellular network to help support business continuity. Ethernet connection and Wi-Fi capability are also included with the T67LTE desk phone, if an Internet connection is preferred or a cellular signal is not available.
Resources:
Call Through for Mobile App
Call-Through for the One Talk Smartphone Mobile App routes calls over the cellular network voice channel instead of the data channel. There is not an additional charge for this One Talk feature.
For more information on Call Through installation and usage, refer to our One Talk Features or First Steps pages.
One Talk Side View - Business App Integrations
Side View integrations enhance One Talk by providing a quick snapshot of important details about contacts while on a call, saving employee time and improving productivity.
The Mobile and Desktop Apps display recent emails, past and upcoming meeting events and CRM account information for a contact, to help make your customer interactions more productive.
Resources for Side View Business App Integrations:
We are pleased to introduce the new T5W Series of One Talk IP Desk phones. Three new models are being introduced: T53W, T54W and T57W. All of the phones are capable of utilizing the new color expansion module (EXP50) and the latest set of One Talk features recently released (SMS and Group Paging).
We are also excited to announce the launch of the first set of Wireless Headsets (WH62M and WH62D) that work seamlessly with the T5W phones. The combination of these wireless headsets and IP phones make the word "power user" a reality!
For more information about these devices please visit www.onetalk.com and scroll down to the "VoIP Phones" section.
All documentation for the three devices and corresponding accessories can be found in the One Talk Support page.
Hunt Group - Messaging (SMS/MMS) Feature
Messaging for Hunt Groups can help businesses enhance communications with customers, partners, vendors, and employees.
Reporting & Analytics
Visit our One Talk Features page for more information.
Paging
Visit our One Talk Features page for more information.
Call Queue Feature
Incoming calls to a Call Queue line will be routed to available members/lines. This new functionality differs from a standard Hunt Group as calls will be placed in a queue (hold) if member/lines are busy, instead of routing to a Hunt Group cycle.
One Talk business features, including Call Queue, are configured and managed from the One Talk Admin Portal. Additional details on Call Queue can also be found in the One Talk Admin Portal Guide.
Queue size options:
Call routing options:
One Talk for Desktop R2 adds the following new features and improvements:
Voicemail Enhancements
Contact Enhancements
Busy Lamp Field (BLF)
Personal Meeting Rooms
Settings Enhancements
One Talk for Desktop is available on the following OS platforms:
Visit the One Talk downloads page to download the software.
One Talk Site Qualification & Validation Web Tool
ɧ»¢ÊÓƵ's One Talk Site qualification tool will allow you to perform a series of tests to help you determine the readiness of a business location, prior to or after the installation of One Talk devices. Ideally, you should use it to verify network quality before purchasing. The tool can only be accessed through a desktop browser on either a Windows® PC or a Mac®, and it is supported on the following browsers: ChromeTM, Firefox, Safari® and Microsoft® Edge®. This tool should not be accessed on a mobile device (smartphone or tablet).
Easy-to-use web tool - just enter the number of devices to be installed.
Performs a series of tests to help determine the technical readiness of a business location.
Verifies a customer’s broadband (ISP) capacity and quality before purchasing.
Use anytime after a One Talk implementation to test performance and help with support issues.
Access the page.
Download the release notes (PDF*) for the Site Qualification & Validation tool.
One Talk Desk phones & Accessories
On September 26, 2019, we will be introducing two new desk phone models and five new accessories.
The two desk phone models are:
Key Details:
The five new accessories are:
One Talk Voicemail Enhancements
On 9/26/2019, a series of voicemail enhancements will be made available to our customers.
Summary of the enhancements:
One Talk for Desktop
One Talk for Desktop is a new app that turns your Windows® PC and Apple® Mac® into a One Talk powered business phone. You can make and receive business calls, manage your calls and send and receive text messages, without ever leaving your desktop. Each One Talk user can install any combination of the One Talk desktop and mobile apps on up to 5 devices.
One Talk for Desktop is available on the following OS platforms:
Visit the One Talk downloads page to download the software.
One Talk Caller Name ID
One Talk Caller Name ID is a service that provides proper caller identification on an incoming call, received by an active smartphone, desk phone and mobile clients (apps).
One Talk Caller Name ID is able to provide the basic contact details of incoming callers; the presentation of information is based on the user interface capabilities of the device. The following information will be presented for an incoming call received on either the Enhanced Dialer or the Mobile app
For calls routed by an Automated Receptionist or a Hunt Group to a One Talk desk phone and both versions of the Mobile App (Android and iOS), an additional piece of information presented on the device's screen. The additional information will provide the name of the AR or HG routing the call to the proper end point (VIA: Name of the AR or HG will display below the Name and Number of the originating caller).
Things to know about One Talk Caller Name ID:
Desk phone Business Directory Download
Businesses require the ability to have user information from their business associates, employees, vendors and partners to be automatically downloaded to One Talk desk phones
Desk phone Business Directory is a feature which will download information to an enabled One Talk desk phone from the following sections in the One Talk Portal:
Business owners will have the ability to enable the feature and specify what desk phones in a given Group should receive the information. The user information can only be downloaded to desk phones; smartphones and mobile apps are not compatible with this feature.
Desk phones will receive the following information from the One Talk Portal:
Things to know about the Business Directory:
Enhanced Dialer for Samsung Galaxy S9 and S9+
Mobility is at the core of your customers' business model. To do it right, they need easy-to-use, mobile-first communication solutions that work together with their bring-your-own-device (BYOD) initiatives. That's exactly what One Talk Enhanced Dialer gives ɧ»¢ÊÓƵ Wireless customers.
What is Enhanced Dialer?
Enhanced Dialer is available exclusively on select ɧ»¢ÊÓƵ Samsung smartphones. After adding One Talk service to a compatible ɧ»¢ÊÓƵ Wireless Samsung smartphones, business functions, including call transfer, hold, and call move are available during an active call from the Enhanced Dialer.
How does it work?
One Talk T4xS Series - Desk Phone Models & Accessory
The new One Talk desk phones' HD Voice technology combines cutting-edge hardware and software with wideband technology for maximum acoustic performance.
The One Talk T4xS series supports efficient provisioning and effortless mass deployment with ɧ»¢ÊÓƵ Wireless Zero Touch provisioning without any complex manual settings, which makes the T4xS series simple to deploy, easy to maintain and upgrade.
On 12/20/2018, five new models and a new USB Wi-Fi adapter were launched.
New desk phone models (SKUs): T41S, T41SW, T42S, T46S, T46SW
New Accessory (SKU): USB Wi-Fi Dongle WF50
Key Details:
One Talk T4xS series is the upgraded IP phone line for the current T4 P/G series.
All new models support Bluetooth®, Wi-Fi (2.4GHz & 5 GHz) and USB call recording.
Important:
New One Talk desk phones are eligible for the existing $85 Off One Talk Desk Phone Hardware Offer.*
*Offer ends 3/31/2019.
One Talk CP920 Conference IP Phone
The CP920 is a perfect choice for small to medium conference rooms. The built-in 3-microphone array owns a 20-foot (6-meter) and 360-degree voice pickup range as if all participants are sitting across the table from each other!
CP920 key features:
Learn more about the One Talk CP920 Conference IP Phone.
Introducing Busy Lamp Field
Busy Lamp Field (BLF) allows One Talk desk phone users to monitor the status of other users in their group and answer incoming calls for the monitored extensions. For use on the One Talk T46G/T46GW using the EXP40 expansion module and T49G desk phone models. This desk-phone-only feature is configured and enabled using the One Talk portal by the SPOC or admin.
Once enabled, a single line appearance is presented for each monitored extension on the monitoring user's desk phone. The line appearance displays the state of the monitored extension's presence through the LED on the desk phone line key button. Users can answer an incoming call on the monitored extension using their line by pressing the BLF extension’s line button when that extension is ringing. Users can make use of other calling features, such as transfer and conference to manage calls.
Key Features:
For more information about the Busy Lamp Field, see:
One Talk FAQs
Introducing Music on Hold - Group Business Feature
Music on Hold allows your business to play system or custom music to a caller when placed "on hold" or when a call is "parked". When enabled, this feature eliminates the silence or dead air a customer experiences when placed on Hold. As a One Talk subscriber, this feature will be available at no additional cost and can be enabled from the One Talk portal.
Key Features:
Custom Audio Files
To use or record your own legally usable music or announcement, make sure the resulting audio file meets the following criteria:
WAV file format:
Recording Your Own Audio File
To record your own music or announcement, we recommend downloading and using the Broadsoft Recorder (searchable under that name from the Apple® App Store® or Google Play™ Store). The Broadsoft Recorder formats the recording for you, so it's simple to use.
Formatting an Existing Audio File
Alternatively, you can use other programs and applications such as G711.org to format existing Digital Rights Management (DRM) free audio files to the correct specifications.
For additional information regarding the Music on Hold feature, please see Enable / Disable Hold Music - One Talk Portal.
One Talk IP DECT Cordless Phone
Increase your office's productivity. The One Talk IP DECT Cordless Phone supports up to 2 active calls and can sync up to 5 cordless handsets at a time. Help keep your business conversations private and secure using advanced TLS and SRTP security encryption. Not always at your desk? The One Talk IP DECT Cordless Phone boasts an impressive 150-foot indoor range and 900-foot (unobstructed) outdoor range, so your calls stay clearer from farther away.
Key Features:
For more information about the One Talk IP DECT Cordless Phone, see the One Talk DECT IP Phone User Guide (PDF*).
Call Park & Retrieve
One Talk desk phone customers now have the ability to park an active call to another 2- 6-digit extension or full 10-digit number within the same group. Parking a call allows another employee with a different extension the ability to retrieve the call on their desk phone. You can also park a call to your own extension, which is similar to placing a call on hold, but with a ringback reminder.
The Call Park functionality is introduced in the desk phone firmware update starting on November 28, 2017. Desk phones with firmware version 20.28 and higher will support this new feature.
After the desk-phone firmware update, a new "Park" soft key button will be visible. When a call is parked to the desk phone, a "Retrieve" button will appear on your desk phone. In addition to the Park button, the End Call and Conference buttons are moved under a "More" button during an active call.
Important Details:
For more information about Call Park & Retrieve, see:
One Talk FAQs
How it works
Park / Retrieve Call - Desk Phone - One Talk
Park / Retrieve Call - Mobile App / Basic Dialer - One Talk
Multi-Location Support Enhancement - Groups
Businesses need the ability to communicate across multiple divisions or react more quickly when responding to a specialized customer request. One Talk now offers a number of enhanced portal features that make it easier for multi-site businesses and their employees to communicate and collaborate, even across long distances.
Important Details:
Note: Moving a user between groups is a service change in the network. You must reset all devices registered to the user's line after the move has been completed to ensure minimal disruption in service.
Please visit the pages below for more detailed information:
Caller Line ID Delivery Enhancement
Caller Line ID Delivery (the outbound calling number) has been enhanced to allow use of any 10-digit phone number (including 800 numbers) to be utilized and displayed as the outbound Caller ID phone number. Customers are no longer restricted to use of only One Talk phone numbers when enabling this group feature.
How Does Caller Line ID Delivery Work?
Caller Line ID Delivery is a Business or Group feature that when enabled, allows one phone number (10 digits) to display for outbound calls from all One Talk phone numbers in the group. Every outbound call made displays the same 10-digit phone number defined by the business administrator (SPOC) within the One Talk Portal in . This is especially useful for businesses that want to have the primary business number as the call back ID for all outgoing calls.
Example:
Important Details
Android is a trademark of Google, Inc.
*To view the PDF file, you may need to .