Transfer of service is when you move a ɧ»¢ÊÓƵ mobile number (aka "line of service") from one ɧ»¢ÊÓƵ account to another ɧ»¢ÊÓƵ account. This is a good solution if you have a change in a family or workplace situation.

You can transfer a mobile number from one personal or business account to another. You can also transfer a line between personal and business accounts.

Note: To transfer a ɧ»¢ÊÓƵ business line to another ɧ»¢ÊÓƵ account, see Transfer your service in My Business.

Employee discounts are at the account level. Here's what happens to your discount if you transfer a line that has an employee, first responder, military, nurse, student, or teacher discount:

If the person who qualified for the discount transfers the qualifying line, the account loses this discount.

1. When the qualifying line is transferred to another account, you must re-apply to get the discount.
2. The Account Owner or an Account Manager on the original account may apply for discounts if they’re eligible.

Find out How to register for discounts: First responder, military, nurse, teacher, student, employee.

These features can transfer with the line:

• ɧ»¢ÊÓƵ Cloud content can remain with the line you transfer. The receiving account must be enrolled in ɧ»¢ÊÓƵ Cloud. See How much does ɧ»¢ÊÓƵ Cloud cost and what are my storage options?
• International services remain on the line during the transfer unless the receiving account isn't eligible for international services.
• Device Protection can be kept, or you can change it after you've transferred a line. Learn more about device protection.

No. The $10/month perks available with our current Unlimited mobile phone plans don't carry over with the line.

After the transfer is complete the Account Owner or Account Manager of the receiving line can manage

In most cases, if you use the same email address to re-enroll your third-party account will still exist when you re-enroll.

The account to which lines are being transferred can't have shared data and Unlimited plans at the same time.

If the account to which lines are being transferred has existed for more than 60 days, then all lines on the account can move to either all shared data* or Unlimited plans. If the account is less than 60 days old, all lines can move only to Unlimited plans.

Learn more about how a line transfer works.

*The Shared Data - 5GB or Shared Data - 10GB plans are no longer available to add to accounts.

When a line gets transferred between ɧ»¢ÊÓƵ accounts, the bills of both accounts will reflect the transfer:

• Sending account — A prorated (partial) credit may appear on the sending account's next bill, based on the number of days the line was active before it was transferred.
• Receiving account — Prorated charges may appear on the receiving account's next bill, based on the number of days the new line was active on your account during the previous bill cycle.
  
  You'll also see a charge for the next full month, because we bill one month in advance.

Note: Depending on when you complete the transfer of service, the last day of your bill cycle and your payment due date may change.

Learn more about your ɧ»¢ÊÓƵ mobile bill charges at Understanding your ɧ»¢ÊÓƵ mobile bill charges.

New accounts can accept a transferred line, but they cannot transfer a line out to another account until:

• Personal lines must have been active for 30 days, before they can be transferred.
• Business lines must have be active for 5 days, before they can be transferred.

To accept a line of service, the receiving Account Owner or Account Manager must:

• Be at least 18 years old (19 in Alabama).
• Pass a soft credit check. Soft credit checks don't impact your credit score.
• Complete the transfer of a personal line within 15 days of receiving the email (30 days for a business line).
• Be eligible to assume any device payment agreements. Learn more about device payments.

There are a few payment requirements for transferring a line:

• Both the sending and receiving ɧ»¢ÊÓƵ accounts need to be up-to-date on payments.
• Downpayments on the devices must have been paid in full.
• If there is a device payment agreement on the line being transferred, you have 3 options:
  • Keep the device payment agreement on the original account and assign the agreement to another eligible line, if you have one.
  • Pay off the device payment agreement before transferring the line to another ɧ»¢ÊÓƵ account.
  • Transfer the device payment agreement to the new account, if that account is eligible, passes a credit check and has no required down payments. Questions? See Buy a mobile device with device payments FAQs.
• A security deposit may be required before your account can receive a transferred line.

Yes, the Account Owner of the receiving account must pass a soft credit check. Soft credit checks don't impact your credit score. For existing customers we also run a payment history report.

To transfer a line of service, visit the Transfer your service page. Follow the steps and we'll send a confirmation email when your transfer is complete. To learn more, see How does a transfer of service work?

Note: Hum devices can't be transferred between ɧ»¢ÊÓƵ accounts.

If you have a mobile phone with a Number Share connected device (e.g., a smartwatch) you can transfer them together. Visit the Transfer your service page.

Note: Only one host smartphone and the paired device can be transferred at a time.

Before you transfer the line of service for a host smartphone, you must unpair any devices that are connected to the phone using Number Share.

Visit our Connected Device Plan FAQs if a device you're disconnecting needs a new plan.

A transfer of service must be accepted within these timeframes:

• The receiving account must complete the transfer within 15 days.
• Business account owners have 30 days to complete the transfer.